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This app has saved us a lot of time as now our customers can pre-order online instead of calling us. The customer service team is very responsive and knowledgeable. There are a few things I would like them to add, but it is very much my favorite app.
Awesome to hear it’s making business smoother for you. Thanks for the feedback!
I had a challenge with Shopify separating regular orders from the Purple Dot orders and Shopify was not able to assist. Purple Dot Zach came to the rescue. Not only did he listen carefully, advise of the solution, he even checked back with me to confirm everything was good. I HIGHLY RECOMMEND these guys. And did I mention, USA Support !!
THANK YOU
I had a good experience with Purple Dot. The team were helpful and the product worked as it should. Thanks Purple Dot team.
Thank you for the positive feedback! We appreciate you!
I emailed before installing the app to ask if they supported my Focus theme and I was told they did. I installed the app and created over 20 pre-orders just to find out the app wasn't compatible with our mobile site. The team then sent me a list of compatible themes and mine was on there! After they just acknowledged it wasn't compatible which is ironic. Great concept and UI but terrible experience with theme compatibility.
We are really sorry about your experience and appreciate the effort you put in. We didn't spot at first that mobile specifically had an incompatibility, and this was an oversight on our side. It's never our intention to waste your time and apologize that happened.
We appreciate your feedback. Please let me know if you have any other questions.
Update 5-22-23: I appreciate support getting the product refreshed in the app and the ability to add them to a waiting list but I have been waiting 8 days to get the product page button and 3 lines of text to show. After giving access to store for the devs there is still no resolution. I guess I will have to look elsewhere as I need this to work so I can recover lost sales due to availability by offering pre-sale.
Update 5-16-23: Would not update products, showing orders as unfulfilled even though they were completed when I had the app before. I have asked to reset or remove the old info but they were unable to do this. It would cause a mess to use this app as it is.
Update: I have had to make several changes to my theme in order to use Purple Dot. You cannot have ATC buttons in collections page or in any featured products. No quick view on your site. Also no comparable buttons. If you have these items and are unable to turn them off the app will oversell your pre-order items because Shopify will not allow a fix so that this would not happen. They denied several pre-order apps changes. Thank you Purple Dot support for your help. I was so excited to find this waitlist app to let my customers pre-order Christmas ornaments ahead of time. I am not gonna say there are no issues but Jaimee in customers service jumped on a zoom and we are working together to get these resolved. Hoping by the end of the week we will be able to offer our customers a pre-order option.
We apologize for the confusion here! To clarify: Purple Dot is compatible with tons of Shopify themes, not only 3.
Our customer support team was recommending alternative themes given there was a theme compatibility issue, and you had mentioned you were trying various themes. If you'd like to keep working through this issue to find a compatible theme, we can send a deeper list. We completely appreciate that you want a cost-friendly theme and we can find one together if you would like.
Let us know, it was a pleasure getting to know you.
New Update:
Thanks for sharing. As always, we're only aiming to help and clarify. We apologize that the app is not compatible with your theme and wish you the best!
I installed this app and everything works perfect - very solid - no issues. Company pro-actively reached out after a few weeks to answer any questions and offer customization help.
:) We aim for perfect! Very happy to hear. Thank you for sharing your experience.
Installed and used the app for two weeks.
2 major negatives:
1.
It covered our product pre-order pages with "powered by purple dot".
2.
Our products disappeared from the Google shopping channel. After uninstalling the app all the products reappeared on Google shopping.
Unacceptable. 1*
Thank you for giving Purple Dot a try! We wanted to take a friendly moment to clarify a bit about your experience.
As a premier pre-order partner for both brands and shoppers, Purple Dot ensures that your shoppers have access to everything they need to feel informed while they wait for their pre-order — including self-service tooling like changing a shipping address or updating their payment method. We provide all of this for shoppers out of the box.
We place 'Waitlist powered by Purple Dot' near the pre-order, so shoppers know that your pre-orders have these benefits and how to access them. Tens of thousands of shoppers trust Purple Dot as a pre-order partner because of these self-serve options, which boosts conversion and also reduces returns for you — because the shopper can access everything they need while they wait.
In regards to Google Shopping, Shopify only supports preorders on your store. This isn’t a restriction with Purple Dot but with Shopify, and it happens automatically until your items are in stock. Rest assured, though, that we’ve raised this feedback directly with Shopify and can let you know of any updates.
We’re also more than happy to jump on a call to explore if there is anything theme related that may have made the Waitlist powered by Purple Dot misplaced or go awry — as it should be subtle.
We hope this helps and that you will give us another try in the future :)
We've tried other pre-order apps, but this is by far the best! Customers like that they aren't charged right away, and the communication to customers is super clear and well done. We believe this will resolve a lot of our customer service issues we've had with pre-orders in the past. The team is very responsive and helpful with questions we've had. Thank you!
We had to upgrade to v2 themes for this to work but it was worth it. Our sales have increased massively since installing the app. There was a little problem initially, although it didn't stop it working but Zach worked through it with us and now it's running very well. Setting up a new waitlist is simple and it will override the purchase button on your product page. Being able to take and store the customers credit card details means we don't have to contact the customer again, we can just click a button when the stock arrives, any failed transactions will show and we can ship the rest of the orders out.
Thank you so much for the positive feedback. So glad we are able to help. Will pass this onto Zach and the rest of the team :)
This app was very easy to install and to use. The integration in your store and check out are nice. It has good email notification for reminders of preorder dates to be available. I needed a little help with fulfilling part of a bundle order and the support was very helpful. I highly recommend this app.
Thank you! We will pass on your positive experience to the team.