Purple Dot | Trusted Pre‑Order

We are really sorry about your experience and appreciate the effort you put in. We didn't spot at first that mobile specifically had an incompatibility, and this was an oversight on our side. It's never our intention to waste your time and apologize that happened.

We appreciate your feedback. Please let me know if you have any other questions.

Thank you for giving Purple Dot a try! We wanted to take a friendly moment to clarify a bit about your experience.

As a premier pre-order partner for both brands and shoppers, Purple Dot ensures that your shoppers have access to everything they need to feel informed while they wait for their pre-order — including self-service tooling like changing a shipping address or updating their payment method. We provide all of this for shoppers out of the box.

We place 'Waitlist powered by Purple Dot' near the pre-order, so shoppers know that your pre-orders have these benefits and how to access them. Tens of thousands of shoppers trust Purple Dot as a pre-order partner because of these self-serve options, which boosts conversion and also reduces returns for you — because the shopper can access everything they need while they wait.

In regards to Google Shopping, Shopify only supports preorders on your store. This isn’t a restriction with Purple Dot but with Shopify, and it happens automatically until your items are in stock. Rest assured, though, that we’ve raised this feedback directly with Shopify and can let you know of any updates.

We’re also more than happy to jump on a call to explore if there is anything theme related that may have made the Waitlist powered by Purple Dot misplaced or go awry — as it should be subtle.

We hope this helps and that you will give us another try in the future :)

Hi there --

Thank you so much for getting in touch. And I apologize for the confusion here.

At the time, our customer service representative got the support tickets mixed up and thought your customer-facing store was locked behind a password -- which brands often do pre-launch. To debug it, we needed to be able to see the frontend store and asked for this password. This was a mistake though, and related to a different store -- hence the mix-up.

Rest assured, we don't need nor ask for Shopify account passwords.

We'd be happy to follow up and re-address this for you so you can be successful in taking pre-orders. Let us know and looking forward to hearing from you.

Hi there!

Thank you for the feedback. Apologies for the unclear communication, we were looking deeply into this issue for you in the background to try to get this resolved. We should have communicated this better!

This turned out to be a theme incompatibility. If you decide to change your theme down the line, please reach out.

Thanks for providing us with your feedback. I’m sorry to hear about your experience.

For some context, our app is built with Shopify's latest pre-order technology that enables new features like auto-charge on ship. The available payment options to support this (and therefore the lack of Paypal) is a Shopify limitation and not our app.

We are working hard with Shopify to expand the payment options and Paypal is coming very soon. We can let you know when this is available and we'd love for you the try the app again.

Let us know if there's anything else I can help with in the meantime. We've also followed up over email.