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I emailed before installing the app to ask if they supported my Focus theme and I was told they did. I installed the app and created over 20 pre-orders just to find out the app wasn't compatible with our mobile site. The team then sent me a list of compatible themes and mine was on there! After they just acknowledged it wasn't compatible which is ironic. Great concept and UI but terrible ...
We are really sorry about your experience and appreciate the effort you put in. We didn't spot at first that mobile specifically had an incompatibility, and this was an ...
Installed and used the app for two weeks.
2 major negatives:
1.
It covered our product pre-order pages with "powered by purple dot".
2.
Our products disappeared from the Google shopping channel. After uninstalling the app all the products reappeared on Google shopping.
Unacceptable. 1*
Thank you for giving Purple Dot a try! We wanted to take a friendly moment to clarify a bit about your experience.
As a premier pre-order partner for both brands and ...
The app doesn't work like it should be. I couldn't select the products I needed for a pre-order. And when I asked the customer service, they replied by asking my password of the store to check everything. Very shady and unprofessional. This is literally the first time an app asked me to share my password via email to check where the problem could be in my store, while they should check where the ...
Hi there --
Thank you so much for getting in touch. And I apologize for the confusion here.
At the time, our customer service representative got the support tickets mixed up ...
Didn't work and after 3 days+ of waiting for help from their tech support via their chat where they take hours to respond, I decided to uninstall the app. Horrible customer service.
Hi there!
Thank you for the feedback. Apologies for the unclear communication, we were looking deeply into this issue for you in the background to try to get this resolved. ...
Not usable for Europe where people don't own creditcards as much as in the US. We can only get pre-order through creditcard, and when a pre-order is bought together with a stock item, the stock item loses all other payment options like PayPal.
Thanks for providing us with your feedback. I’m sorry to hear about your experience.
For some context, our app is built with Shopify's latest pre-order technology that ...