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I was billed $89.88 in January for 12 months, my shop has been offline for a couple of months as we worked on a relaunch and the app was accidentally uninstalled.
I reinstalled and haven't been able to reach anyone in support, so in order to get into the app I have had to click the professional plan option thinking I had the trial period to sort this out and I've just been notified the approved $89.88 will be billed again today.
I don't want to be billed twice. Please reach out.
Hello, we responded to the question you sent via chat, but it seems you didn’t receive it. Could you message us again in the chat? Or you can send an email to support@merhbees.com.
The UI and app look good, and the features look good, but my experience was difficult. My store, maybe because of compatibility, had issues-not sure, but here's what happened.
Okay, this was really bad; now I have to spend more money on my developer. This application broke my site on the first install. I installed, followed the onboard recommended steps, and bam, no more product page. And when I click on my product link, it goes back to my homepage now. I tried talking to Kubra and to Mete, and instead, each of them told me through an automation to play a game instead of helping me-3 times in a row, which was extremely frustrating for having my brand new site broken by a simple app installation.
At least someone (Kubra I think) replied to me and explained that the app sometimes does this, and asked what I expected. I asked to get help, and they told me that an escalation would happen,
but then someone came online telling me to CALM DOWN. This is not what I call customer service—battering your customers with game-playing automations and then telling them to CALM DOWN. At this point, I prefer getting help from respectful devs.
I have no doubt the software is good, BUT BEWARE of customer service!! Here are some actual quotes I received from support: "CALM DOWN and help us OK??" along with "YOU CAN EITHER APPRECIATE OR STOP CONSUMING OUR TIME" Ashamed to see this on this ecosystem.
If anyone is a shopify dev that can help with my broken page please email me at homechime1@gmail.com im desperate at this point.
Thank you for sharing your thoughts with us. I’d like to clarify a few points regarding your experience and our approach to support.
Our team consists of the actual developers and founders, not a third-party support service. We don’t hide behind automation or outsourced teams; instead, we prioritize direct communication to provide accurate and efficient support. We take calls and handle issues ourselves, even on weekends, because we value our customers and their time.
As for your product page issue, it’s worth noting that the app's "hide" feature functions as intended—it temporarily hides sold-out items. We understand that compatibility can vary, but the app performed as expected when we reviewed it. We’re continuously refining our process based on customer feedback, but it’s important to communicate specific issues directly so we can assist effectively.
Our SLA and support expectations are clearly outlined on our pricing page, and we consistently strive to address urgent matters. I understand your frustration, but our team is here to help and would appreciate constructive communication in return. If there’s a specific issue or need you have, we’re ready to address it professionally.
Thank you for your feedback, and if you have further questions or concerns, let us know—we’re here to help, directly and transparently.
1) Installed. 2) Configured and Switched on. 3) Was told by live chat to wait 5-10 minutes. 4) after an hour did not work. Was told it was my fault as something in my theme. My store is brand new out of the box by the way. 5) Asked chat to help me resolve. 6) Was passed over to Mete who was rude, obnoxious and flat out accused my of being some kind of rival that only came to leave a one star review.
Well guess what Mete - you we're right about one part of that (clue: the other part was fantasy on your behalf).
My business has been doing 7 figures for 14 years. Never have I experienced such an awful service. Okay the app did not work out of the box for whatever reason.
What should have happened is: 1) An offer to go into our back end with collaborator code. 2) identified the issue and fixed, or explained to us how to fix. 3) The app would have then worked. 4) A happy paying customer for years to come!
The mind boggles, it really does. How can you even be in business treating a paying customer like this?
Cue Mete coming on here telling a pack of lies about how it was me that was rude etc
Dear Paul,
I’m sorry, but having a seven-figure revenue does not justify using inappropriate language with our team. For us, all customers—whether paying or non-paying—are valued equally, and we strive to resolve every merchant's issues to the best of our ability.
We have established runbooks with troubleshooting steps, but from the beginning, you threatened us with a one-star review and then used disrespectful language. As you know, we have the chat transcript documenting these exchanges.
As we explained during the chat, we don’t insert any code into your theme; instead, we make changes directly on the Shopify admin’s collection page. If your theme or filtering app does not adhere to this setup, you will need to reach out to them. We followed the steps you referenced in your review.
In any case, you can review our other feedback to see our consistent attitude towards merchants over the years.
We wish you great sales, but we won’t tolerate any kind of abusive language.
Beznadzieja, instalujesz i okazuje się że nie możesz z niej korzystać. Jedna wielka strata czasu. Nie polecam
Hi there, we noticed that you installed our application and deleted it within two minutes without subscribing to any plan or using the app. When we checked our logs, we didn't encounter any errors. However, we still tried to reach you multiple times to understand and resolve any issues you might have had with using our app, but we couldn't reach you. Hundreds of other merchants are using our application smoothly. If you get in touch, we would be happy to assist you.
Merchbees Team
We highly recommend this app. It is easy to install, use, and get quick support through their live chat on the app. It is always a pleasant experience when working with Merchbees. We highly recommend using this app to increase conversions on your website
I can not rate this Company enough. We had a very untidy looking website, with lots of out of stock products headlining most of the pages.
We decided to use the Push Down & Hide Out of Stock app, & this immediately resolved our issue, which otherwise would have taken many hours to resolve.
Does exactly what it says on the tin. Great for anyone with a specific issue that can be solved immediately with the use of the app! Easy to use and provided the exact service needed :)
Have used this app for several years now. I have found it invaluable for keeping on top of my collection. I highly recommend it
Good app! I have a relatively small store so it ended being unnecessary in my case, but I think it would be a great app for someone who manages to do more business!
Fantastic app. Very intuitive and does exactly what it says it does. Perfect for pushing down out of stock items and highlighting in stock items. Well done Merchbees!
Great app, does exactly as it says and is very easy to use. I have used it for a while now and not had any problems.
This app does exactly what it supposed to do. A few clicks at start-up and all our sold out items got pushed to the bottom of the page. www.govintage1957.com
Very good customer service and a good app that work very well in our store. App is fast and do what it should do! Thanks for all your help with the install.
Does exactly what you want it to do- my online store is so much cleaner and professional looking without the dead and OoS items bogging it down
Needed an app to move out of stock products to the bottom of the collection, found this and seemed a good price. Does what it says and the support when needed was quick and easy via the live chat. Thank you
Such a great review! We are always here to help! 😊
An application that works extraordinarily fast and stable. As a newbie to Shopify, removing my out-of-stock products from sale and automatically opening them for sale when added to stock was exactly the feature I needed. Thank you. Highly recommended...
Such a great review! We are happy to hear that Merchbees meets your needs!🤗
This is a great app. Makes life sooo much easier. Keeps my site organized and pushes down the out of stock items which I didn't like seeing at the top of my collections. The customer service is excellent and the rep was super helpful. I definitely recommend this app to organize your website, especially if you have a lot of products. The plans are very affordable as well.
We're happy to help!😊 Thank you for choosing and recommending our app!
Great support. Does exactly what it says would recommend this app to anyone wanting to push down out of stock items
We're happy to help!😊 Thank you for choosing and recommending our app!
Great app with super responsive and helpful team! Mete was so happily helping me with all of my questions.
Such a great review! We are happy to hear that our app and support meet your expectations! 🤗
Great and stable app with a professional team behind. Very easy to use. Hope they develop a channel-based hide feature soon.
Thank you for sharing your experience! Your feature request is on our roadmap. We will let you know whenever it is available.
Amazing app, does the job! We are using it in all our shops. Super useful if you have a lot of SKUs.
Thank you for your trust and sharing your experience!
πολύ καλή εφαρμογή! Κάνει ακριβώς ότι λέει ! η διαχείριση των αποθεμάτων γίνεται ποιο εύκολη!! ευχαριστώ πολύ !!!!
Υπέροχη κριτική! Σας ευχαριστούμε που μοιραστήκατε την εμπειρία σας!
Such an amazing app! It improved our sales and also the appearance of our product collections as some of our distributors often have various products out of stock. Great support and fast response too :)
Such an amazing review! Thank you for sharing your experience! We are always happy to help :)
Uso este aplicativo para ordenar os artigos no site e colocar no fim da coleção os artigos sem stock. Funciona muito bem. Estou a ver agora a versão que atualiza online, mas ainda não me parece que esteja a 100%. De qualquer forma, considero um bom aplicativo e muito funcional.
Obrigado por compartilhar sua experiência!
I wanted to push all SOLD OUT products to the bottom so that browsers do not have to scroll all the way down to see what's in store. I also don't want the SOLD OUT items to disappear from the website completely as they allow customers to see what was sought after and gone! I am not IT Sarvy but the live chat provided is great! Staff led me step by step and was very patient. Thank you.
Thank you for your excellent review! We are always here to help!
It is a total life-saver! Out of sight, out of mind! It is easier to pick and decide with this app, totally recommend it!
Such a great review! Thanks for choosing and recommending us!
Works to perfection! It actually does arrange properly even if the featured sort option is changed. Absolutely recommended!
Thanks for your great review! To be clear, push down feature works only on the featured sort option. It could be a coincidence for you to other sorting types works well but we can’t manage them.
This app does EXACTLY what I needed, without any fuss. Lightweight and easy to use. Pushes your "out of stock" items down the list so customers can focus on the in stock items, without losing SEO or traffic from your OOS items. Excellent app!
Thanks for your excellent review! We are happy to see Push Down & Hide Out of Stock meets your needs!
This is a fantastic app. I was looking for an app to do exactly this "HIDE" my out of stock and/or "Push it down" the list. Obviously you don' want to delete your products because of the SEO, so this app is just perfect. I had a question and contact them directly, so I must say that the support is also fantastic. I would definitely recommend it. Can I give more than 5 stars, please?? :-)
Such an excellent review! Thanks for sharing your experience. It is the first review of Push Down & Hide Out of Stock, so it will always a special place in our hearts! 🤗