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Long time user of this app. Amazing customer service. Something that is so simple, but makes a world of difference when you have a large collection. Saves so much time manually sorting collections. They're always adding small, yet useful changes.
The 'Push Down & Hide Out of Stock' app has been a game-changer for organizing my Shopify store. It automatically moves out-of-stock items to the bottom or hides them, making my store look much cleaner and more professional. It’s super easy to use and saves me a ton of time managing inventory. I can focus on what’s available instead of cluttering the page with products that aren't in stock. Highly recommend this app to anyone looking for a simple solution to keep their store organized!
Using the app has positively helped my website. I resell luxury items so its usually a one and done. The app moves it to the bottom of the pages so when a customer visits my site they aren't bombarded with sold out items. It allows customers to see what I have sold previously.
The UI and app look good, and the features look good, but my experience was difficult. My store, maybe because of compatibility, had issues-not sure, but here's what happened.
Okay, this was really bad; now I have to spend more money on my developer. This application broke my site on the first install. I installed, followed the onboard recommended steps, and bam, no more product page. And when I click on my product link, it goes back to my homepage now. I tried talking to Kubra and to Mete, and instead, each of them told me through an automation to play a game instead of helping me-3 times in a row, which was extremely frustrating for having my brand new site broken by a simple app installation.
At least someone (Kubra I think) replied to me and explained that the app sometimes does this, and asked what I expected. I asked to get help, and they told me that an escalation would happen,
but then someone came online telling me to CALM DOWN. This is not what I call customer service—battering your customers with game-playing automations and then telling them to CALM DOWN. At this point, I prefer getting help from respectful devs.
I have no doubt the software is good, BUT BEWARE of customer service!! Here are some actual quotes I received from support: "CALM DOWN and help us OK??" along with "YOU CAN EITHER APPRECIATE OR STOP CONSUMING OUR TIME" Ashamed to see this on this ecosystem.
If anyone is a shopify dev that can help with my broken page please email me at homechime1@gmail.com im desperate at this point.
Thank you for sharing your thoughts with us. I’d like to clarify a few points regarding your experience and our approach to support.
Our team consists of the actual developers and founders, not a third-party support service. We don’t hide behind automation or outsourced teams; instead, we prioritize direct communication to provide accurate and efficient support. We take calls and handle issues ourselves, even on weekends, because we value our customers and their time.
As for your product page issue, it’s worth noting that the app's "hide" feature functions as intended—it temporarily hides sold-out items. We understand that compatibility can vary, but the app performed as expected when we reviewed it. We’re continuously refining our process based on customer feedback, but it’s important to communicate specific issues directly so we can assist effectively.
Our SLA and support expectations are clearly outlined on our pricing page, and we consistently strive to address urgent matters. I understand your frustration, but our team is here to help and would appreciate constructive communication in return. If there’s a specific issue or need you have, we’re ready to address it professionally.
Thank you for your feedback, and if you have further questions or concerns, let us know—we’re here to help, directly and transparently.
Wonderful app and amazing features I really happy with this app.
Really helpful app to manage our inventory specifically during offers
1) Installed. 2) Configured and Switched on. 3) Was told by live chat to wait 5-10 minutes. 4) after an hour did not work. Was told it was my fault as something in my theme. My store is brand new out of the box by the way. 5) Asked chat to help me resolve. 6) Was passed over to Mete who was rude, obnoxious and flat out accused my of being some kind of rival that only came to leave a one star review.
Well guess what Mete - you we're right about one part of that (clue: the other part was fantasy on your behalf).
My business has been doing 7 figures for 14 years. Never have I experienced such an awful service. Okay the app did not work out of the box for whatever reason.
What should have happened is: 1) An offer to go into our back end with collaborator code. 2) identified the issue and fixed, or explained to us how to fix. 3) The app would have then worked. 4) A happy paying customer for years to come!
The mind boggles, it really does. How can you even be in business treating a paying customer like this?
Cue Mete coming on here telling a pack of lies about how it was me that was rude etc
Dear Paul,
I’m sorry, but having a seven-figure revenue does not justify using inappropriate language with our team. For us, all customers—whether paying or non-paying—are valued equally, and we strive to resolve every merchant's issues to the best of our ability.
We have established runbooks with troubleshooting steps, but from the beginning, you threatened us with a one-star review and then used disrespectful language. As you know, we have the chat transcript documenting these exchanges.
As we explained during the chat, we don’t insert any code into your theme; instead, we make changes directly on the Shopify admin’s collection page. If your theme or filtering app does not adhere to this setup, you will need to reach out to them. We followed the steps you referenced in your review.
In any case, you can review our other feedback to see our consistent attitude towards merchants over the years.
We wish you great sales, but we won’t tolerate any kind of abusive language.
Will definitely recommend this app.
Great app! Your app is extremely helpful. Thank you Merchbees - busy little bees :) ❤️ from Australia
A very usefull app that we wouldn't be without. Makes for a far more enjoyable shopping experience for our customers which must result in more sales. Support is excellent, timely, and happy to help. They helped set our app just they way we wanted for a set and forget solution. Highly recommended!