Brevo PushOwl: Email,Push,SMS

I discovered the app was not working. For the past year, we've never used more than 500 impressions which is what you get with the free plan, even though we've been paying for the 10,000 impressions per month. there was no communication about this by email or within shopify. I discovered the problem doing a routine review of app usage and expenses. The pushowl chat agent did provide the usage stats, but only after first saying they usage history was not available. Chat was responsive, but was primarily focused on upselling services, even though they did provide information when asked. Two stars because the app does what it is designed to do, but didn't bother to notify us when it needed attention to continue working.

hola no contraten dice que tiene un plan gratuito y te cobran aparte de que no funcionan sus campañas de sms ni las de email marketing. te contactas a soporte y te dicen que superaste los mensajes de las campañas cuando no fue asi

Great support experience and platform overall. Harish from the Customer Success team took the time to properly understand an issue with automations and followed through until it was fully resolved. Really appreciate the effort and clear communication throughout.

Really impressed so far. Very helpful, easy to use, and everything just works the way you want it to. Support has been solid too, which makes a big difference.

10/10... a big step up from what I was using before.

Reached out to Brevo support with a migration issue that was affecting our contact list. Anjali responded within the hour, understood the problem immediately, and had everything resolved before I could even follow up. Fast, professional, and genuinely helpful. Exactly the kind of support that makes you trust a platform.

1 étoile – Très mauvaise expérience

Expérience extrêmement frustrante avec Brevo lors de ma migration de PrestaShop vers Shopify.

Après plusieurs échanges, j’ai été contacté par un technicien (Piyush) et nous avons fixé un rendez-vous pour un appel entre 23h et 4h du matin (heure française). J’ai accepté malgré cet horaire très tardif pour avancer rapidement.

Résultat : j’ai attendu toute la nuit, et personne ne m’a contacté.

Le pire, c’est qu’aucune excuse ne m’a été envoyée. J’ai dû moi-même relancer le support pour avoir une réponse ensuite.

En parallèle, le problème principal n’est toujours pas résolu : je parle simplement d’une intégration avec le même nom de domaine entre PrestaShop et Shopify, mais les explications sont floues, et on me demande des éléments techniques sans instructions claires.

Points négatifs :
- Rendez-vous non respecté
- Aucune communication ni excuse après absence
- Support lent et désorganisé
- Manque de clarté technique
- Perte de temps énorme et stress

Aujourd’hui, mon activité est impactée à cause de ce manque de sérieux.

Je ne recommande pas du tout cette application pour une migration e-commerce.

Migrating systems is a massive challenge, and I initially didn't know where to start, especially with the Shopify integration. Between the endless documentation and complex parameters, it was hard to even tell if certain features existed. They say all things are difficult before they are easy, and Yash was the key to making everything feel simple. His quick, insightful, and highly practical suggestions saved me countless hours of troubleshooting. While I’m still perfecting our workaround, Yash’s support has been a ray of sunshine throughout this process. Thank you, Yash!

Molto instabile. Anche se pianifico le campagne, vengono inviate immediatamente, come se non fossero state pianificate. I clienti che hanno accettato l'email marketing su shopify non vengono sincronizzati correttamente, si perdono troppi clienti durante la sincronizzazione. Insomma, esperienza pessima, nonostante tutte le volte che ho contattato assistenza, ma senza risolvere nulla.

Application vraiment pas pratique si on a déjà un compte Brevo. L'application Pushowl Brevo recréé automatiquement un nouveau compte et aucune synchronisation n'est possible avec l'ancien compte Brevo.
Heureusement que le service client et notamment Piyush était là pour m'aider.
Merci infiniment pour sa précieuse aide

Rahul was incredibly helpful in making sure our Shopify sync was set up correctly and that our contacts migrated smoothly from Klaviyo. His communication was clear, responsive, and thoughtful — and he even took the time to hop on a call to walk through my questions. Feeling confident and excited to get started with Brevo!