Brevo PushOwl: Email,Push,SMS

hola no contraten dice que tiene un plan gratuito y te cobran aparte de que no funcionan sus campañas de sms ni las de email marketing. te contactas a soporte y te dicen que superaste los mensajes de las campañas cuando no fue asi

1 étoile – Très mauvaise expérience

Expérience extrêmement frustrante avec Brevo lors de ma migration de PrestaShop vers Shopify.

Après plusieurs échanges, j’ai été contacté par un technicien (Piyush) et nous avons fixé un rendez-vous pour un appel entre 23h et 4h du matin (heure française). J’ai accepté malgré cet horaire très tardif pour avancer rapidement.

Résultat : j’ai attendu toute la nuit, et personne ne m’a contacté.

Le pire, c’est qu’aucune excuse ne m’a été envoyée. J’ai dû moi-même relancer le support pour avoir une réponse ensuite.

En parallèle, le problème principal n’est toujours pas résolu : je parle simplement d’une intégration avec le même nom de domaine entre PrestaShop et Shopify, mais les explications sont floues, et on me demande des éléments techniques sans instructions claires.

Points négatifs :
- Rendez-vous non respecté
- Aucune communication ni excuse après absence
- Support lent et désorganisé
- Manque de clarté technique
- Perte de temps énorme et stress

Aujourd’hui, mon activité est impactée à cause de ce manque de sérieux.

Je ne recommande pas du tout cette application pour une migration e-commerce.

Molto instabile. Anche se pianifico le campagne, vengono inviate immediatamente, come se non fossero state pianificate. I clienti che hanno accettato l'email marketing su shopify non vengono sincronizzati correttamente, si perdono troppi clienti durante la sincronizzazione. Insomma, esperienza pessima, nonostante tutte le volte che ho contattato assistenza, ma senza risolvere nulla.

MISLEADING INFORMATION AND WEEKS OF WASTED TIME

I chose Brevo after providing very specific requirements and receiving explicit written confirmation on February 27 and March 2 that their platform supported "soft opt-in" automations for non-subscribers by their compliance team. After a month of troubleshooting and constant back-and-forth, I was finally told that their tracker technically cannot identify these customers by design.

It is extremely disappointing to be given a 'green light' incorrectly, only to be told four weeks later, after countless tests and engineering tickets, that the app doesn't have the capacity I was promised. Even basic features like SKU-based filtering took an incredibly long time to set up, with support admitting they were learning the 'new feature' as we went.

While the support staff were polite, there is a significant gap in the team's understanding of their own tool's capabilities. To then be told I was 'confused' by the original advice, which was actually very clear but simply inaccurate, is poor service. I’ve lost a month of business time on a setup that was never going to work.

Imposible de utilizar. Si ya tenes una cuenta de Brevo creada antes, no podes conectarla con Shopify. Si instalas la aplicación, te abre una nueva cuenta. Es inexplicable lo que hicieron realmente una aplicación mala pero lejos la peor experiencia de usuario que tuve en mi vida al intentar integrar Shopify con una cuenta externa. No pierdan tiempo en esto, lo barato sale caro.

This is app is frustrating to use, not intuitive. I came from Omnisend before and found it to be way easier to use.
A few issues just today:
-Slow response time in chat right before Black Friday. I have questions before launching my campaign on Black Friday and have not received a response for many hours. Most other Shopify apps I use have international support who can respond in minutes. There also isn't AI auto responder in chat to answer questions or refer to relevant help pages. They just put you on hold for hours.
-No easy way to convert customers to email subscribers in bulk. I thought this would be a given. I select multiple contacts and there is no obvious way to convert them to email campaign subscribers. I can only add them to lists or segments. I also made a segment a few months ago and when I try to look at it, it is now a dead link (goes to error page) so I can't even access a list from 6 months ago.
-In designer there is no way to have a multicolumn grid with synced products from my store. You can add a product block which allows you to sync only one product per row. If you want to have multicolumn you have to manually build image/text multicolumn by uploading your own images and filling in text, then linking to each product by pasting URLs. There should be an easy way to sync products automatically with a multicolumn product template.

In conclusion, I am a computer savvy person and have had a Shopify store for 5 years. This app should be way simpler to use. I would recommend that Brevo take a look at these issues. Although more expensive, I found Omnisend to be very simple. I only switched because I don't send email campaign often enough to justify the monthly cost. If Brevo can not help with these issues I will be forced to cancel.

Instalei, não configurei, não utilizei, e foi cobrado.

Absolutely pathetic!! I wanted to migrate to omnisend but they are not migrating our push subscribers to the new platform. Just a trick to force users to stick to their platform. Have been chasing them for over 2 months but in vein. Have to start my subscribers from zero on omnisned. Lost 27000+ subscribers on their hand. It's a scam!! They deliberately do this to force you to stay!

The app has done nothing but drive me nuts. The team has been supportive and responsive enough...but keep telling me the issues been escalated and they'll get back to me...they don't.

Issues I've had (I'm based in Australia);
- SMS will charge me based on number of contacts but not deliver...I've been refunded once because of this issue and thought I'd try again with a new campaign...no better. Awaiting a refund on this as well
- Web Push; each time I need to buy more credits. I'm not on a small budget, I've paid for credits yet the campaigns get paused and they expect more credits to be purchased.

Overall, the experience with the app has been well below expectations, super disappointed. Waste of time.

PushOwl reports heavily inflated revenue using impression-based attribution with a long time window. It often claims sales that were actually generated through other channels like Meta or Google Ads — just because the customer once saw a notification.

Only after switching to click-based attribution with a shorter window did I see the real (and much lower) performance. Shopify’s own sales attribution gave a far more accurate picture.

If you're a store owner who cares about accurate ROI tracking, I strongly recommend verifying PushOwl performance using Shopify's marketing attribution data before trusting their dashboard.

That said, if you don’t care about actual conversions and are mainly focused on impressions, PushOwl can serve that purpose well — just always compare it with your Shopify marketing attribution report, which shows actual sales figures.