Brevo PushOwl: Email,Push,SMS

relativement simple, intuitif et de bonnes possibilités CRM / PRM dès les premiers niveaux

This has been a really useful addition to our store’s marketing strategy. Setting up automated push notifications is simple, and it gives us another effective way to reconnect with shoppers without relying entirely on email or paid ads. The abandoned cart and browse abandonment automations are especially helpful for bringing interested customers back.

Ottima app per invio newsletter e gestione segmenti clienti. Ottima anche per creare automazioni di recupero checkout e carrelli abbandonati.
Servizio clienti super disponibile e molto competente.

Completely useless for email marketing unless you spam your customers.

Brevo is pushing "performance indicators". If your marketing strategy is not to spam your customers every day, but instead only write when there's something relevant happening (eg. every 3 months), you will fail these thresholds and your account will instantly be locked.

They will refuse to unlock it until you unsubscribe, at which point it magically is possible to unlock the account after all.

Avoid this at all costs for email marketing and just use the default shopify app. It works just as well, and won't lock your account over made-up numbers.

The support is among the best I've found in a Shopify app. Harish from the CX team answered every technical question in detail and with honesty — he even reproduced the issue on our store and explained exactly how the tracking works under the hood. The Shopify → Brevo sync works well (contacts, attributes and purchase data verified with real orders), and reverse sync can be controlled from settings.
Worth knowing: checkout events are client-side (cookies/browser session), so abandoned cart recovery won't capture every visitor — a platform limitation to be aware of before building automations on those events. The team is transparent about it, which I appreciate.

I had an issue where activating the Brevo sync created a duplicate Brevo account instead of connecting to my existing one. Piyush from the Customer Success Team resolved this quickly, professionally and with great care - making sure my existing Brevo data remained intact and was set as the source of truth throughout the process. Really impressed with the speed and quality of support. Thank you Piyush!

We were struggling to get the service set up and running. Brevo's customer service rep Reese refused to set up a 30 minute orientation call. Apparently we don't have a high enough subscription package. Don't be fooled. Unless you have a premium subscription package you can only receive email help where they will send you link to docs you have to sift through to try and find answers. They did find time to call me several times to try and sell me more email sends and a higher subscription package. The sales guy was trying so hard to keep me on the phone it was almost comical. I was holding my 11month old son who was crying and he asked if I could get on a 5 minute demo call. I told him no I needed to go take care of my son and he kept pushing saying "yes but it will only take 5 minutes of your time." Their work flow currently is -- if a brand new customer is struggling to get the service to work properly, deny an orientation call to get them in a good place and call them multiple times to get them sell them more stuff. We asked them to cancel the service once and they did not address it in their reply. We have asked to cancel it for a 2nd time. I will provide an update if they refused to address it again. Be careful with this company. They do not care about your marketing success only selling you more stuff. Would not recommend and would not use again even if they try to fix the horrible experience we have had. Disgusting company.

Extremely confusing setup between Brevo.com and push owl, but outside of the difference between the two services, it was fairly quick to get things going. Yash, a customer support agent, does deserve 5 stars for his help in getting my account confusion sorted out. However the overall app I can't do more than 4 just due to the confusion between Brevo and PushOwl

Doesn't work if you use a different email address for Brevo and Shopify.

It'll create a second Brevo account. This is a known bug but they haven't patched it.

No self closure for the erroneously created second Brevo account, so you'll have work with different support teams. For us we had one ticket for our actual account, one for PushOwl, and another for the erroneously created account.

Easier for us to just manually export and import segmented Shopify lists.

This integration was the final piece of the puzzle for our current EC store rollouts. Yash’s prompt assistance and precise configurations got us across the finish line perfectly. Everything is operating flawlessly, and we couldn't be happier with his consistent support!