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Great support experience and platform overall. Harish from the Customer Success team took the time to properly understand an issue with automations and followed through until it was fully resolved. Really appreciate the effort and clear communication throughout.
Application vraiment pas pratique si on a déjà un compte Brevo. L'application Pushowl Brevo recréé automatiquement un nouveau compte et aucune synchronisation n'est possible avec l'ancien compte Brevo.
Heureusement que le service client et notamment Piyush était là pour m'aider.
Merci infiniment pour sa précieuse aide
Anjali Customer service was excellent. The app is functional and well thought out. Main issue is the deliverable emails that goes to spam.
Um weiter mit unserem Shopify Plus Shop Brevo zu nutzen, mussten wir die App verwenden, deshalb leider nur 4 Sterne. Das Onboarding war erst etwas holprig da wir zwei Shops anbinden mussten. Der Support bekommt 5 Sterne :) sie haben sich schnellstens gemeldetund waren sehr hilfsbereit.
To keep using Brevo with our Shopify Plus store, we had to use the app, so unfortunately only 4 stars. Onboarding was a bit bumpy at first because we had to connect two stores. Support gets 5 stars :) they got back to us very quickly and were super helpful.
If you're installing for the first time and have multiple Brevo accounts, make sure you are logged in to the right account before you start! I accidentally connected the wrong account to my store and then made a complete mess trying to fix it, but support was super helpful and quick to respond. I spoke to Anjali, who I would give 20/10 stars if I could!
Piyush was extremely helpful in getting everything integrated properly for me once I ran into issues. I'm still new with the app, but I'm finding so many of these are not layman user friendly which is creating a lot of frustration for me.
Buena atención por parte de los agentes humanos. Por ahora estoy aprendiendo a como hacer funcionar la aplicación .
Great support from the team. Anjali took care of all our queries with exceptional patience and clarity. Since the app was new to us, setting up the automation was a bit confusing initially, but Anjali guided us through every step and made the entire process smooth and hassle-free.
Did not generate any leads and charged my €60 for something in the last month AFTER i had uninstalled it - AVOID
Nayan subsequently refunded my money and assisted me in setting up Pushowl.
We are truly sorry to hear about your disappointing experience with unexpected charges. We understand how frustrating this situation must be.
We want to assure you that our team is reaching out to you directly right now to resolve the billing concern and personally walk you through the proper setup to ensure you achieve success with web push marketing. We are committed to making things right and earning your trust back
Straightforward app and lovely customer service, highly recommend it specially for startups and small businesses!
