Brevo PushOwl: Email,Push,SMS

Huge thanks to Yash for the assist. We hit a snag with a platform suspension, but he stepped in and made the whole recovery process super smooth and fast! I really appreciate the help, which allowed us to get back to our operations without further delay.

Molto instabile. Anche se pianifico le campagne, vengono inviate immediatamente, come se non fossero state pianificate. I clienti che hanno accettato l'email marketing su shopify non vengono sincronizzati correttamente, si perdono troppi clienti durante la sincronizzazione. Insomma, esperienza pessima, nonostante tutte le volte che ho contattato assistenza, ma senza risolvere nulla.

Contactez le SAV si ça bug !

Des bugs pour connecter un compte brevo existant vers shopify. J'ai failli passer sur une plateforme concurrente tellement ce moment était frustrant.

A corriger d'urgence car je n'ai trouvé aucune aide à ce sujet.

Heureusement coté service client, j'ai rarement eu une assistance aussi géniale et réactive. Ils m'ont contacté par email et en 30mn, Brevo était connecté, avec le bon compte, et mes relances panier fonctionnaient.

Big thanks to Yash for the amazing support during our migration from Klaviyo to Brevo for our Shopify store! Not only was he incredibly responsive, but he also coordinated with his team to fulfill our requests and solve every issue we encountered with impressive speed. I highly recommend Yash’s support to anyone looking to switch platforms and optimize their Shopify integration!

So far, I have been very pleased with the customer service and I think this is the most crucial part when choosing an app! Aritra was so helpful and patient with us when we needed to change plans and implement SMS campaigns. Our whole team is very thankful for him and his advices :)

Ringrazio Christie che mi ha aiutata a configurare al meglio l'app. Assistenza immediata, gentilissima e paziente nel guidare anche chi non ha dimistichezza con questo tipo di app. Consigliatissima!

I had an issue with my subscription and could be helped via the chat and got a great solution. I like using bravo as the app is user friendly and easy to use.

Die App ist Anfangs etwas unübersichtlich und erstellt automatisch ein Konto bei Brevo, so dass Support nötig war um das eigentlich bereits vorhandene Brevo Konto zu verknüpfen. Der Support hat das aber schnell gelöst, vielen Dank!

MISLEADING INFORMATION AND WEEKS OF WASTED TIME

I chose Brevo after providing very specific requirements and receiving explicit written confirmation on February 27 and March 2 that their platform supported "soft opt-in" automations for non-subscribers by their compliance team. After a month of troubleshooting and constant back-and-forth, I was finally told that their tracker technically cannot identify these customers by design.

It is extremely disappointing to be given a 'green light' incorrectly, only to be told four weeks later, after countless tests and engineering tickets, that the app doesn't have the capacity I was promised. Even basic features like SKU-based filtering took an incredibly long time to set up, with support admitting they were learning the 'new feature' as we went.

While the support staff were polite, there is a significant gap in the team's understanding of their own tool's capabilities. To then be told I was 'confused' by the original advice, which was actually very clear but simply inaccurate, is poor service. I’ve lost a month of business time on a setup that was never going to work.

Rahul was incredibly helpful in making sure our Shopify sync was set up correctly and that our contacts migrated smoothly from Klaviyo. His communication was clear, responsive, and thoughtful — and he even took the time to hop on a call to walk through my questions. Feeling confident and excited to get started with Brevo!