PushOwl/Brevo: Email,Push,SMS

Nayan gives amazing support. I am using it for email only, and the email part is rather new and can be glitchy. But if you stick with it, it's the only email app that charges by sends and not list size. I left klaviyo because of their price hike and the emails you can design here are very nice and you can use custom fonts. The builder is a bit slow and sometimes things don't work great the first time, but with Nayan's help I have been able to figure things out.
Note the support is not in US and there is a time difference. That can be frustring at times but they make up for it.

I had the wonderful pleasure of getting help from Harish, who guided me through the service and some pretty complex issues regarding importing lists and making sure everything worked before a big launch. He has been extremely helpful, knowledgeable and went way and beyond to help us, and has been a very important factor in the succesful transition to PushOwl/Brevo from another provider. Warmly recommended!

PushOwl is an excellent app with an intuitive and user-friendly interface, making it easy to use for managing web push notifications. What truly sets it apart, however, is the outstanding customer service!

I had an issue and reached out to their support team, and Sowbagya went above and beyond to assist me. She patiently guided me through the process step by step, ensuring everything was resolved smoothly. Her professionalism, expertise, and willingness to help made the entire experience seamless.

I highly recommend PushOwl—not just for its great functionality but also for its top-tier support team. A big thank you to Sowbagya and the PushOwl team!

We've been a loyal customer for over four years, and it's disappointing to see how inflexible the pricing structure has become. We only need browse abandonment, yet we're forced into a costly bundle filled with features we don’t use and an excessive number of impressions we don’t need. There was a time when this feature was activated for us without issue, but now, the only option is an expensive plan that makes no sense for our business.

Customer loyalty doesn't seem to mean much here, and instead of offering a reasonable middle-ground solution, we’re just being pushed toward higher-tier plans. If you're a small business with specific needs, be aware that you're likely to overpay for features you don’t use. Looking at alternatives now.

TERRIBLE customer service. They might get back to you in 24 hours they might not. They banned our account for not following their terms and conditions, but it was due to an issue with a spam email/bot reporting us, and not a legitimate concern. We've been fighting with them for over 2 months to get our service back online. Each time they give you the default response of "we have filed this to our team and will get back to you when we have more information". Then weeks go by with nothing from them. Reach back out, and they say, "we don't have any details regarding your issue". It's a joke and the whole time they send you emails and messages trying to upsell you, but they can't even figure out there own issues. They're just interested in taking your money. We've been using this service which used to be Sendinblue, then Brevo, and now Pushowl for 4 years and they have just gone to crap!