QuickBooks Online + Commerce

Horrible support. Do not signup until they work out all bugs. Integrated B2B is not working. Customers cant log in, cant shop . Noone calls back from intuit. Cant get passed Tier one support. Have to spend hours on phne with them , just to review issue as they are chatting with some one from tech presumably on their computer. They only play messenger, not real support, and one can never be sure, anything is being done. Two weeks no B2B and counting. Not to mention several other smaller bugs. . UPDATE: I have reported several times and talked to several agents about B2B log in issues (No one is able to log in) for customers. I was assured fixing it is priority, and I will receive update on Monday January 31st. I have not heard from anyone, nor got an email, nor is the issue resolved. It has been over 4 weeks now.
UPDATE: still no better experience. Now Read/write is turned off between QBO and Commerce. Have to call every 48 hour to turn back on. Without it:
- bulk bundle converter is not working
- cant edit products on QBO and assign tax category . Commerce doesnt know what clothing means in NY state
- cant categorize classes on any transaction that comes from Commerce including POs.
- constantly have to do journal entries to correct commerce mistakes as simple voiding or deleting duplicate transactions (like refunds) doesnt work.
Requested email or call to supervisor 10 days ago, still nothing . Ignored.

Extremely bad customer support experience. This app keeps removing my inventory and adding inventory to sold-out skus, created tons headaches in customer services. Sent 5 emails in a course of 5 days because no one respond to you, finally got a response today, instead of providing a solution or just insight, they ask me to call their support line instead. Guess what, the supportline says they don't solve app issues and ask me to contact the app service.

I have been using Trade Gecko for almost a year now and I wouldn't recommend it at all. I have constant inventory issues, you cannot speak to an actual person, I have had to wait over 24 hours for support to respond via email. It is frustrating and badly designed. I currently do not have inventory correctly syncing between Trade Gecko and Shopify which is causing endless huge headaches. I plan on leaving the platform as soon as I have the new solution in place. And will be throwing a party to celebrate.