QuickBooks Online

Great support from Maycel. We contacted the QuickBooks Connector team after the upgrade to the new connector and Maycel was quick, patient and precise: she went through each issue with us, opened a ticket for the development team and kept everything clear. The connector itself syncs our Shopify orders reliably (amounts and dates match Shopify to the cent), but for an Italian company selling across the EU there are still gaps: VAT codes on discount lines, 25% VAT rates matched to the wrong country, no class mapping yet, and no buyer name on receipts when customer tracking is off. The support experience made the difference.

Since the update they really dropped the ball... making everything so difficult for a month now. The app was perfect and they bricked it... We have to do so much manually it just makes no sense, can't imagine an even bigger company then ours. Hope they fix it soon.

Used this for years. The new version broke it.

The recent update rebuilt the integration and it's a step backwards for us.

It created its own income and fee accounts instead of using ours, so our Shopify revenue is now split across two accounts in the middle of our fiscal year. Every sale comes in under a generic "Shopify customer" with a generic "Shopify sales item", so customer names and products are gone from our books. You can't choose between invoice and sales receipt anymore, the dropdown has one option.

We're heading into our busiest season and now looking at other accounting software.

Zero notice of the upgrade, and removing the old Onesaas and now its botched all my accounts.
No invoices only sales receipts.
Zero value sales are not sent to quickbooks.
Worse is that our zero rated sales are all entering as standard rated!
Why have you changed it!!!

I have the worst experience with their customer service for the bugs. Suddenly, they updated the app and now app is creating duplicate invoice numbers which is a big risk to the business but non-existential support.
With the new update, app starts breaking, bugs, incorrect data and wrong invoicing.

time to switch to another app.

Nous avons été rapidement pris en charge par Ivy pour la résolution d'un problème de taxes liée a la nouvel intégration. Un enjeu de comptabilisation des remboursements ainsi que des paiement faits par shop cash demeure en traitement par l'équipe. Je suis quand même satisfait de la rapidité et la courtoisie avec laquelle j'ai été pris en charge.

Shopify transactions not syncing due to tax selection issue. Hopefully this will be fix asap as it had delayed posting transactions since 07/30/2026. One and half month now. Thank you.

The app is missing some key details for personalization as other users have expressed. There was an issue with how discounts were being accounted for in relation to the net amount for transactions. I was unable to resolve it myself, but luckily Francis from the support team was super helpful. Issue was resolved within the same day!

I had Ivy from Quickbooks help me, Ivy was great, I am however disappointed with the new Shopify Connect integration as its not working as well as the old one.

I've been using quickbooks for years and really only have issues when trying to avail of the AI or automation - as long as you keep it manual, Quickbooks is an excellent product. Not fully on board with automating it. The support team is excellent however, especially Chelle! I've dealt with a lot of QBO support over the years and she was by far the most attentive and helpful individual I've encountered.