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Just installed the App today in Canada. I utilized chat right away to ask for assistance. At first I got David, he was a great help but in my process of uploading Chrome I lost him (my fault). David was awesome and I know he would have helped me. So once back on with Chrome I signed on to chat again. This time I got Lori. She helped me though the whole set up process and was amazing. She was patient and helpful and is getting back to me later with one minor discrepancy in the first upload. I picked this App because it was from Intuit and that made me feel confident. Now after my first and second experience with Support I am very happy that I choose this App. Thank you David and Thank you Lori - keep up the good work. All the Clients really appreciate it!
Since I got going on the App I have been helped by Floribelle and by Troy. They were both very responsive and helped me. I have never had an App before with such exceptional service
Clarisse was amazing, sorted out all my issues with QBO intergration & answered my questions in detail.
Thankyou Clarisse for great customer service
I have been using quickbooks for about 3 months. I blithely connected the shopify connector app to my quickbooks online. It is a complex process to get the two to integrate, and I didn't do it correctly. I got lots of friendly reminder emails from the app - so I logged in to get it sorted . I didn't know where to start , so I started a Webchat with Rom. The connection was immediate - no wait time at all. Rom was brilliant - and he knew the shopify and quickbooks platforms inside out . His guidance was patient, really clear, and did already I say .. patient ! I couldn't have been happier with his help, and am delighted with the outcome. Many thanks Rom !
Mr.Paul (Customer Support) was great and very helpful man. I was problem in sync Shopify and QB. He can help within a few minutes to solve the problem. Thank you Mr.Paul.
Would totally recommend, SHERWIN gave great app support and it works great, will continue to use for a long long time
great app & very helpfull team
DEAN spent more than an hour with me to configure the app & to make sure everything is going well.
& Troy really helped to reconfigure all my settings after making it messy from my end.
thanks & keep up the good work.
I have had a great experience using QuickBooks Online and Support BEN is the best. He helped me with my syncing issues and saved me a ton of time exporting from Shopify! Thank you so much.
Wow! Rom was so helpful! Sadly, the way I have set up my shop, this integration isn't suitable for me. However, Rom did everything they could to try and find a solution, and even gave me additional advise when we realised it could not work. I am so impressed with the customer service. Thank you!
The support service is great! They have solved all my issues immediately and SHERWIN was very patient and helpful. He not only solved the connecting issues, but also took the time to explain why it was not working.
I was having a problem syncing my Shopify store to Quickbooks. LORI helped me and she was great! Its not to often one gets a positive result from a live chat but LORI nailed it! Thanks