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Ronnie helped me with all the technical and operational issues I had with thorough explanation. Useful app and great customer support!
The App is great. I admit that I was drinking from a firehose when I got QuickBooks and the OneSAAS Connector, so, I initially didn't configure it optimally. Dean from support was incredibly patient and amazing to work with to get my connector set up correctly.
This APP customer service is really great!!! Very prompt reply and solve all the issues with mins. I totally understand that errors and issues happen all the time cuz they were trying to sync data from different platforms. The way they are dealing with the issues, which I greatly appreciated! Special thanks to Rominick!
Quick and efficient customer service, thanks a lot to Sherwin, perfect ! The problem was fix very quickly thanks!
Great app and amazing support! We have 3 e-commerce stores that sync through OneSaas to QBO which makes the running of our business so much more streamlined and easier. Troy was really helpful in setting up our stores and I would highly recommend! Cheers, Tommy Raw Blend
Thanks Tommy for a great review!
We're glad to hear that your QuickBooks Online syncs seamlessly with multiple ecommerce stores! Troy is happy to have helped get you up and running! Our customer champions are hear to help with anything! We're available to chat to our customers live or send a quick email to support@onesaas.com anytime!
If you guys are looking for a company that will help you along the process with customer service that is top notch, you've found them here! Sherwin, one of there support agents, helped me tremendously for over an hour fix a number of problems I was struggling with for weeks.
I would recommend these guys to anyone.
This app has really eliminated a lot of manual entry for us. There have been a few hiccups with mapping to our products, that was a combination of our QBO data and the app. But we have been extremely pleased by the customer service/tech responses. Dean recently was able to quickly resolve an issue that should keep us on track moving forward.
Sherwin a été d'une aide exceptionnelle pour la connexion de Shopify et de Quickbooks. Elle comprenait bien mes questions et ses réponses étaient claires.
ROM was the person in charge to make our experience with QBO excellent. Until we get in touch with customer service many doubts arises using the import tool. Rom handle everything very professionally and quickly solves our sync problems. Excellent support!
We have been using this app for 2 years and it has a learning curve that needs to be applied but with folks like David and Rapheal you can sit back and watch the problems resolve themselves. David helped me before my regular work hours so I am not sure their work hours but they are always there to help. The support is only chat but honestly it leaves my other resources free to do other tasks at the same time! This saves time and money! I always feel comfortable when David jumps on the chat. I know the problem is solved after a few quick answers and on with the next tasks! Keep up the good work David and Rapheal! I am sure there are others on the ready to help but this is my experience.