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Wow! Rom was so helpful! Sadly, the way I have set up my shop, this integration isn't suitable for me. However, Rom did everything they could to try and find a solution, and even gave me additional advise when we realised it could not work. I am so impressed with the customer service. Thank you!
Still on my 7 day trial period but had issues syncing my data. Was able to connect with Dean via chat instantly without any wait time. He dug around to figure out what was the issue. Turns out it the issue was on Quickbooks' end. Dean walked me through how to change some settings on Quickbooks and my issue was resolved! Will likely switch over to paid plan. Very much appreciate the instant support, which is hard to find nowadays, I find.
Thanks, Karol for your guidance and to see into the matter for further support. I really appreciate your help.
Thank you Rominick for your great advice and guidance. Also thanks for the helpful articles. My book keeper wishes we could account for fees and also have the funds deposited to "undepostited funds" at the same time, so that is extra work that I hope one day will be optimized.
I downloaded the app this evening and had some troubles getting used to it. I contacted support, which got back to me within a minute! (it's 8pm my time.) I was connected with Troy who was extremely helpful, knowledgeable, and patient.
The app is easy to set up and pulls the sales information across to Quickbooks but not the cost of sales even though there are questions in the set up about where the costs should go. Possibly a future upgrade Onesaas?
I did have a problem with sales discounts which QBO presented correctly if the discount was below 50% but not if it was above 50% - the discount and the sales tax were not presented or accounted for correctly. Hazel on the support team was very helpful.
The app works really well! Every time I have questions I use the chat and they have helped me immediately. Dean did a great job today.
Dean helped me with a very unusual request, I absolutly love him for it! this app intregration with quickbooks was seamless! LOVE IT
Great support from Ben. We are working out the kinks on the app the the support is great! Ben was knowledgeable and responsive and fixed our issue quickly.
Love the app, and had exceptional service from Rominick importing historical data. Highly recommend it.