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Chat service Ronnie is really cool, very helpful. I guess you only need to understand better the app after that, its nice!
Sherwin was very helpful in answering my question - he asked for screenshots and asked questions until he understood exactly my problem. Unfortunately there isn't a solution but he took the time to understand and help.
I contacted support to help me resolve issues with the integration of my Shopify data into QuickBooks online. Rominick walked me through the process, resolved all the issues and helped me complete the integration. Although it required multiple steps, he walked me through them. I am very satisfied with the service.
Fantastic service and a great, easy to use app. Rom helped me sync older orders which got me out of a pickle. Thanks Rom!
I had multiple questions about how to sync my existing Shopify based business with QBO with OneSaas. Benielle was very patient and helpful in guiding me through the process. Thank you!
This App saves me so much time! I had a few issues with the setup but Ronnie was extremely helpful and the issue was resolved momentarily! Great App and an amazing team!
Ben was an excellent support to help map our orders when I was stuck. He went out of his way to make sure the process wasn't intimidating. Thanks, Ben.
Rominick was very helpful with all our questions about the app. I do recommend this app for easy reconciliation with QB
4 Stars for the technical integration, the lack of cost values integration and starting stock values for products means there needs to me a lot of hands on either data entry or duplication of efforts in the creation of products for inventory and tracking purposes. These are two key core data points for both accounting and sales reporting, its a little baffling that QBO hasn't resolved this. The best work around is a process to manually update the entries, or to have the new products updated with a 3rd party app, or forego this part of the integration completely.
5 star rating for customer service. I have been working with Sherwin and they have been very attentive and hands on and helped me with re-configuration of our integrations to Shopify. I would 100% recommend the support team, they now just need to be given the right tools and product features so they don't have to work so hard to help us.
This app is super easy to use and the team is SUPER SUPER helpful! It is definitley worth every penny! Hazel was assisting me and she super AWESOME!