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This app/company are both unresponsive. If you're a Canadian business, look elsewhere. Their integration will not work with multiple tax rates (provincial tax rates). Also, though responsive on email, they will refuse to call you when asked and fixes will take 2+ weeks. This is all very confusing to me because it worked perfectly fine with my trial? Also, they are an Australian company which will keep you waiting for a response.
Hi Eric,
As we've discussed privately, we've given you a full refund on your yearly payment.
It was very unfortunate that our support staff were unable to call you at a time that suited you. Our live-chat support staff are available 24 hours to accomodate our customers across the globe.
In the meantime, our development team is in the process of debugging the issue around the grouped Canadian taxes. We will notify you as soon as the issues are fixed so we can get you set up on a new free trial. We'd love to give you the opportunity to try our update before subscribing to our paid service again.
Best regards,
The OneSaas team.
Troy helped me figure out how to log out of the wrong quickbooks account and get signed into the correct account. He made it very easy and simple. His responses were quick and easy to understand.
Great overview of our income and expenses, which allows us to better analyze our business performance. Also received top-notch support from ROM!
Karol was the most helpful customer service that ever helped me. Not only she solved my problem and also forward thinking for me by sending me all the helpful resources.
Great service again from Benielle from the customer service team - highly recommend this app to others
David was very helpful and guided me through each and every step of connecting the QuickBooks connector. He answered my questions patiently and did a great job. Thanks a lot.
Seems fairly straight-forward to configure—even for a QuickBooks rookie! Ronnie provided quick support with a question that I had and got me all fixed up in less than 5 minutes!
Thanks so much to Rominick for all your help! I have no idea what I'm doing and you made things a lot easier!
Had the pleasure to speak with Rom on two occasions. He was very patient and was able to concisely guide me through the process of setting up my account. Much appreciate!
Amazing service. Lori was a huge help to me! Once of the best customer service experiences. She help me with a lot of questions. Very professional and helpful.