Note globale
4,9
Nombre d’avis par note
  • 92 % des avis sont des avis à 5 étoiles
  • 7 % des avis sont des avis à 4 étoiles
  • 1 % des avis sont des avis à 3 étoiles
  • 0 % des avis sont des avis à 2 étoiles
  • 1 % des avis sont des avis à 1 étoiles
Modifié le 5 mars 2020

The Support from Karol about the configuration settings was amazing. Thanks a lot Karol. Great work!

Human Heart Cosmic Heart
États-Unis
3 jours d’utilisation de l’application
8 avril 2021

I asked a question via the chat, and Paul immediately got back to me with an informative and kind response. I appreciate the expediency of both this app and Paul's assistance.

Huff Harrington
États-Unis
3 jours d’utilisation de l’application
9 août 2023

I recently had the pleasure of working with SHERWIN to set up OneSaaS for QuickBooks. SHERWIN was extremely knowledgeable and helpful throughout the process. He took the time to understand my needs and to explain the different options available to me.

i-Watch
R.A.S. chinoise de Hong Kong
2 jours d’utilisation de l’application
3 décembre 2020

Synchronization works and customer service is the best of any app in Shopify. Team was super quick to solve some issues, thanks Ronnie!

WILD LAMA USA
États-Unis
3 jours d’utilisation de l’application
10 juillet 2022

Ronnie was great at explaining + set up of my shopify store in quickbooks - thanks so much for all your help! Fast and efficient ! It was simpler than expected.

Life Of Cha
Australie
3 jours d’utilisation de l’application
29 septembre 2023

Great customer service through the chat feature however the app is clunky. I would expect seamless, instant transactions considering it is owned by Intuit.
Not recommended because it has lots of bugs. I had what support called "unknown errors" and orders that just didn't sync at all without warning or error messages despite the big green checkmark showing everything was working. An app like this needs to be 100% reliable once set up properly.
Just a few of the many bugs: Sync is extremely delayed. Can't set up customer payment terms to match shopify. Can't manually re-sync an order. Any changes on the Shopify order side are not re-synced.

Dalla Terra
Canada
Environ 18 heures d’utilisation de l’application
Intuit a répondu 2 octobre 2023

Hi Dalla Terra, thank you for trying out our app and providing this feedback. We have reviewed your chat interactions with us and we're sorry to say we cannot find any mentions of "unknown errors". For the vast majority of data that didn't sync without alerts, these are usually due to configuration mishaps. E.g. You may have ticked a specific filter. Please get in touch with our team via support@onesaas.com, and we can help deep dive into any missing orders promptly.

With regards to customer payment terms, yes it is true our app does not handle this matching. Our team are exploring this feature, however so far we have found that most B2C businesses do not require payment terms matching, or require incredibly specific custom rules which we currently cannot support.

As for re-syncing an order or syncing ongoing changes to the Shopify order, many of these limitations are tied directly to your QuickBooks. For example, you cannot amend line items on a paid invoice/receipt within QuickBooks.

12 mars 2021

I installed this app yesterday and worked with support and they were great. Today I had a unique issue and timeline that I needed it resolved in and I connected with support again. This time Karol assisted me. Karol hands down is the best support rep I've ever encountered. My request was resolved promptly and accurately and not my QuickBooks work is complete. Karol is a lifesaver and the OneSaas product is amazing. Thank you Karol and Team!

Infamous Hockey
États-Unis
3 jours d’utilisation de l’application
8 mars 2022

A little ocmplicated to understand the details of the set up, but guidance notes help. However, I had a sync issue and tried the online help. I was pleasantly surprised to be taken to a customer support agent immeidately, her name was Clarisse and within 10 minutes my propblem was solved and she waited to check that the sync worked, when I encountered another problem she fixed it straight away. Amazing service which I jsut wasn't expecting! Very happy!

Bohemia - Salon Professional Services
Guernesey
2 jours d’utilisation de l’application
11 novembre 2021

Been waiting for this app for a while. Now it is here and works a treat. Does what it says and with the help of Troy was able to quickly refine the configuration to iron out a few synch issues (not the app just the way I set up management of inventory). Really looking forward to saving lots of time.

Provex Australia
Australie
2 jours d’utilisation de l’application
31 octobre 2022

Dean was very helpfull with integration. I needed help to integrate a new way to transfer data from shopify to QBO...Thanks again

Boutique OMG Camping!
Canada
2 jours d’utilisation de l’application