QuickBooks Online Global , 2 385 avis

This app has synchronised my Shopify sales with Quickbooks online. Sherwin was a great support in helping me understand a rectifying my initial errors in the setup process.

Were trying to streamline our workload between Shopify & QBO Im not totally sure of the outcome so I needed help through the online chat. Karol helped me with some pretty difficult challenges (taxes across Canada), inventory and she was great. Very much appreciated on our end. Great service.

I was needing to use this app to connect our QBO database to Shopify. I also needed the data that synced from Shopify to QBO to provide the necessary information for Avalara to extract the sales and sales tax information to file in all required jurisdictions. Rominick was very helpful in choosing the correct settings for the data sync to meet my needs.

The set up process was nice and simple with live chat assistance and useful guides.
The problem is that, what appears to be a core functionality of the app is broken - the orders that are imported do not include any fees. No worries, I contacted the live chat and was told their developers would take a look at it.
I totally understand that bugs can happen.
What's odd, is that I have been waiting for a fix for over 2 weeks. Every time I contact them they say that the developers are still working on it. This isn't normal for a piece of functionality that people actually get this app for.

The only reason this review is 2 stars is that the live chat is quite responsive and extended my trial (which has been of no use).

Sherwin was extremely helpful walking me through step by step everything I needed to do to fix the mappings and have them all set going forward. Also was willing to put in a lot of time in order to do it properly. Only recommendation would have been to have the option to get on a phone call which would have resolved the issues much quicker than using the chat. Aside from that, service offered by Sherwin was outstanding.

Lori was very helpful today! I am using this app for the first time. Looking forward to work with it

I used this app to integrate Shopify to QBO. It is a little complicated in the set-up. The support was Excellent - shout out to Rafael. It would be great if product images mapped over. After you fix that, see if you can get all tax authorities to agree on a nice and easy rate;)

Clarisse answered all my questions about getting the fees to integrate with Quickbooks. Super helpful app!! Saves me tons of time

Vincent at support was very patient and helpful! He was able to ask good questions and understand my needs while providing clear instruction with screenshots.

I really appreciated the help integrating Shopify to QB. Customer service was so helpful in assisting me through the live chat.