Avis (2 727)
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Great customer service through the chat feature however the app is clunky. I would expect seamless, instant transactions considering it is owned by Intuit.
Not recommended because it has lots of bugs. I had what support called "unknown errors" and orders that just didn't sync at all without warning or error messages despite the big green checkmark showing everything was working. An app like this needs to be 100% reliable once set up properly.
Just a few of the many bugs: Sync is extremely delayed. Can't set up customer payment terms to match shopify. Can't manually re-sync an order. Any changes on the Shopify order side are not re-synced.
Hi Dalla Terra, thank you for trying out our app and providing this feedback. We have reviewed your chat interactions with us and we're sorry to say we cannot find any mentions of "unknown errors". For the vast majority of data that didn't sync without alerts, these are usually due to configuration mishaps. E.g. You may have ticked a specific filter. Please get in touch with our team via support@onesaas.com, and we can help deep dive into any missing orders promptly.
With regards to customer payment terms, yes it is true our app does not handle this matching. Our team are exploring this feature, however so far we have found that most B2C businesses do not require payment terms matching, or require incredibly specific custom rules which we currently cannot support.
As for re-syncing an order or syncing ongoing changes to the Shopify order, many of these limitations are tied directly to your QuickBooks. For example, you cannot amend line items on a paid invoice/receipt within QuickBooks.
This app erased a LOT of my inventory in Shopify after it's syncing. It's now caused me to shut down while we do inventory and lose out on sales. I've emailed and have yet to get a response. This is completely unacceptable!
On first connecting the app, i had error messages. I contacted support and Clarisse helped really quickly with my sync errors. Brilliant, efficient service
SHERWIN was knowledgeable, patient and helpful whilst helping us set up the connection between our two shops and QBO. We couldn't have done it with confidence without their help. Thank you, Sherwin :)
Troy was very knowledgeable, helpful and polite. Great to work with! This guy really knows his stuff!
SHERWIN was amazing helping me installing the app and configuring it. He was very knowledgeable and quick answering my questions. Thank you SHERWIN! :)
Vincent provided amazing customer support, answering my questions and offering advice. He was very professional and helpful. Great chat function.
Integration with QBO was super easy! Sherwin was a great help, and was able to answer all my questions and provide tons of valuable info!
It's a bit confusing to get the accounts right for syncing but Ronnie was very helpful and responsive via the help chat
Great app providing a level of flexibility that one could only wish for. Suits our business model perfectly. And for our particularly quirky set up Dean had all the answers. Great job by all.