Avis (2 437)

Note globale
4,9
Nombre d’avis par note
  • 92 % des avis sont des avis à 5 étoiles
  • 7 % des avis sont des avis à 4 étoiles
  • 1 % des avis sont des avis à 3 étoiles
  • 0 % des avis sont des avis à 2 étoiles
  • 1 % des avis sont des avis à 1 étoiles
24 avril 2020

Good CS. Quick answer and fix the Product link for us as it's borken and not able to sync that. It's good.

anlander.com │ 我們只賣好產品
R.A.S. chinoise de Hong Kong
Plus d'un an d’utilisation de l’application
19 avril 2022

I had trouble getting my Shopify to integrate with my quickbooks. Troy was very helpful in the online support chat. He got things all set up for me.

RywDesignsCo
États-Unis
Plus d'un an d’utilisation de l’application
22 juillet 2023

I'm about to write a critical review of an app which I truly like and for which I have received exceptional service. It is not an understatement to say that I would not be able to operate without this free app from OneSaas syncing the data between Shopify and QuickBooks for me, and when I have asked for help they have always been able to assist me.

Here's why I have deducted a star: As polite and helpful as they are, I don't want to talk to them anymore. I've started submitting tickets for items that could easily be resolved with a quick chat because at the end of an online chat, they ask something along the lines of, "Can you do me a favor?" That is followed by a very specific request for you to write a review AND to use their name (i.e. the name of the tech that assisted you) when you do so. I think they probably get some kind of bonus when their name is mentioned, based on the fact that every one of them asks the same way, but I am not going to review an app every time I get assistance from them. One review should suffice, unless your opinion changes, but I can't mention one tech and not every other who has provided me with the same level of service. Plus I'm usually trying to resolve whatever the problem is while I'm still assisting customers, and I don't need to prolong the interaction.

OneSaas, you should know you have a great team and they have always been polite and professional, but please stop telling them to beg us for a review!

Repurposed
États-Unis
Plus d'un an d’utilisation de l’application
Intuit a répondu 24 juillet 2023

Hi there, thank you for the feedback and we will take this on board. As a totally free app, we are very proud of the level of customer service we provide to our users and as such after every interaction our team will check with you to ensure that you are satisfied. It is by no means necessary for you to leave a public review after every interaction, especially if you have already left us a review prior. Thank you again for your kind words, and if any further questions please don't hesitate to reach out via support@onesaas.com.

29 août 2023

This has been a fantastic app. I would say it is a little challenging for absolute beginners, but the chat and online help is wonderful. Rafael just helped me today to work through an error code that for me, seemed like it was in another language; tax talk. While there are still stumbling blocks for this beginner, the app and the software is so easy to use once you get it set up. LOVE the cash flow planner and the ease of reconciling. Highly recommend.

Stony Tackle Shack
Canada
Environ un an d’utilisation de l’application
8 mars 2018

Works perfectly, OneSaas support are helpful. Only limitation that we found annoying was you can't set up a workflow where OneSaas tries to push an order from Shopify to your accounting system (Saasu in our case) as a Tax Invoice first, then if stock is not available (negative value) then it will push it through as a Sale Order. You can only choose either to sync all orders as Tax Invoices or Sale Orders. Then you either have to go into our accounting software and manually change all the orders into Tax Invoices or wait for pre-ordered stock to arrive before OneSaas will push the orders into Saasu as Tax Invoices. Would give 5/5 if this became a feature.

Vitality And Wellness
Australie
Plus d'un an d’utilisation de l’application
25 octobre 2022

sherwin helped a lot with product sync as i had many issues in the past. but all works now and they are fast

MECHALI
États-Unis
Plus d'un an d’utilisation de l’application
15 février 2022

I really like this app a lot .. i am new to bookkeeping and this was eye-opening.. the support was great..Benielle was super patient and helpful .. thank you

AUROBELLE IBIZA
Espagne
Plus d'un an d’utilisation de l’application
24 avril 2020

Hazel was great in helping me integrate my app and gave me advice for QBO to be easier in set up. Great patience and help on every step of the way.

HONEYBLOWOUT
États-Unis
Plus d'un an d’utilisation de l’application
5 octobre 2022

Rominick helped me with the problem I had. He was very helpful. It was solved very quick and smooth. I'm very happy he helped me with my problem, but to write this review was very difficult.

Roselisa Beauty
Canada
Environ un an d’utilisation de l’application
8 octobre 2021

I'm switching from a WooCommerce site to Shopify and am learning that the two sites have significantly different backend set up processes. Sherwin was able to help me resolve all of the critical issues to get the sync up and running correctly. I've been very please with their customer service.

Boozy Bites
États-Unis
Environ un an d’utilisation de l’application