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Paul was amazing!!, What a help in connecting my QBO and Shopify account. My report had 7 different issues that needed to be corrected and Paul helped with them all and quickly. Also had tones of patients with me and encouraging words that I really appreciated.
Clarisse was great, solved my issue with ease and no fuss. I recommend Shopify and Quickbooks Online. Thanks again
Rom was very helpful in explaining my options when integrating Shopify and Quickbooks! I am grateful!
I wanted to write a review of the customer service I just received from Troy. In a word, it was EXCELLENT!! I had way more questions than any of the articles you send out could answer, and so Troy created a screen-share, and I was able to ask specific questions and understand how OneSaas conveys information from Shopify to QBO.
It makes sense now, and I feel I can support the owner of Federal and Black, as I am her Accountant. It also means that I can support other Shopify business owners and will definitely suggest they use OneSaas to convey information rather than the other applications.
Troy impressed me with how much he knew, and it was easy to work with him. If OneSaas could build up a team of customer service reps like him that you could actively call into (if that is affordable), it could help OneSaas grow.
Again, I am thankful and appreciative for all Troy helped me with, and guided me through, and I look forward to being able to keep great records with my client.
-Michael
Fantastic product and exceptional service. Onesaas Support is always fast and helpful to assist with any technical questions. The middleware has completely automated our inventory management and accounting syncing :)
A little ocmplicated to understand the details of the set up, but guidance notes help. However, I had a sync issue and tried the online help. I was pleasantly surprised to be taken to a customer support agent immeidately, her name was Clarisse and within 10 minutes my propblem was solved and she waited to check that the sync worked, when I encountered another problem she fixed it straight away. Amazing service which I jsut wasn't expecting! Very happy!
It took some time but Troy fixed my integration problem and was very friendly! I appreciated not having to figure things out on my own.
I needed more help integrating my Shopify account to my QBO account. Troy was incredibly helpful and knowledgable!
They have helped me with the integration and actually walked me through it step by step. THE BEST Customer service ever. Many thank to ROM and CLARISSE for being so amazing and patient. ROM waited for me to do the edits and then helped me to correctly sync the data.
This is a great free app and they have great customer service. Rominick was able to solve an issue we had. Then we had another problem and Nick was very helpful. This app has real people who can give you chat support immediately.