QuickBooks Online

Intuit forced a migration from the legacy Shopify connector to this new sync, and it is completely broken.

Instead of posting sales properly, it routes every Shopify order into the Banking Feed, requiring manual acceptance one by one. Worse, none of the transactions can be accepted. Every attempt fails with a generic “Something isn’t working” error. Refreshing, reconnecting, or remapping does nothing.

This is not user error. It is a backend failure shipped to production with no rollback option. Once migrated, you are stuck unless you fully disconnect and move to a paid third party app.

The result is
-sales stop posting to QuickBooks
-books silently fall out of sync
-accountants waste hours troubleshooting something that cannot be fixed
-businesses are forced into paid tools just to restore basic functionality

This app should not be live. If you rely on Shopify to QuickBooks syncing, do not install this.

I have used the app for over 5 years. This morning when I tried to launch the app I get error messages telling me to contact support. After a considerable amount of time with support, I got a "solution" to copy and paste a link into an incognito window from now on when I want to sync my data. How is this even a thing? At best this is a BAD work around. The app was working fine on Friday and today it is not. What happened?

I totally agree with Just Tall, the new app doesn't work and is a complete disaster. Forced to upgrade to the new version and a week has gone by and we can't sync a single order from Shopify.

Great work Quickbooks. Now what do we do??? Are you expecting us to manually enter thousands of sales into our Quickbooks or should that be Slowbooks as that is what it is now.

Whatever happened to "if it ain't broken, don't fix it" maybe the head of technology at Intuit should try using his own product before changing what worked perfectly to this "great idea"

UPDATE 01/27/2026:

The app is still non-functional 4 days after the forced transition. We have dozens of mismatched receipts and we still can't add any downloaded receipts to the books, even after painstakingly matching the products manually, because tax codes are non-functional!

The new app which will be mandatory for all Shopify users from 27th January 2026 is BARELY FUNCTIONAL.

Issues:

1. New customers are not automatically created in Quickbooks. You have to manually check a box to add the customer in Quickbooks, otherwise Quickbooks just creates a generic customer called 'Shopify Customer'. This extra manual work is time lost on other essential tasks.

2. Products are NOT matched correctly between Shopify orders and their associating Quickbooks sales receipts. For example, a black sweatshirt on a shopify order matches to a petrol small t-shirt on the the Quickbooks sales receipt (!!). This means you have to manually change each product line item on each sales receipt to make sure everything matches. Needless to say this is a HUGE waste of time if you have dozens (or more) daily transactions and multiple product orders (pretty much every e-commerce store).

Advice to all users that have to transition to the new app: Do NOT select 'automatically add transactions to quickbooks' in the initlal setup screen, or you'll end up with a whole lot of mismatched sales receipts and customers in your books that could take hours to clean up.

The question must be asked, how on earth has Quickbooks launched a barely functional app, when the old one worked pretty much perfectly?

Congratulations Quickbooks on dumping a perfectly working app for a garbage one that doesn't offer the most basic of features.

I am also unhappy to have the existing well functioning integration replaced with less than a week's notice.

The new app is rudimentary at best. The most glaring oversight is the ability to MAP payment types to different bank accounts in Quickbooks e.g. Shopify/Paypal to name a few.

I was horrified when logging in that all the rules I have carefully built have been completed wiped out.

Really bad customer service.

Absolutely terrible new app. 80% of the features of the old app no longer works and we are forced to "upgrade/update" to the new app that is merely functional. New orders on Shopify aren't synced as invoices and only as sales receipts, which isn't suitable. All transactions that require review can't even be accepted as they require all line items to have a tax setting. I can't see a tax setting for some line items, which then doesn't allow us to proceed, leaving all transactions unsynced. Really unsure what the developers of this app were thinking to upgrade/update. It is 100 steps backwards, we will need to be using another integration app.

On top of that, we can no longer sync Shopify products to Quickbooks using the "updated' app. I really don't know who thoughts this was a good idea but it's one of the silliest ideas we've seen.

As of Jan 26 2026 this app is completely broken and useless. They forced an upgrade from a fully working solution to a solution that does not work AT ALL! Support useless - Total support suggestion was try a different browser or clear your cache. Are you kidding me?? Why are you BETA testing an app on all your customers? I like the new system and full integration with QBO UI but its just not ready. What are we suppose to do, Go pay for a 3rd party for 6 months till you fix it? Really whats the solution?

My 5-star review has gone down to 1 since the move to the new app, full story towards end of review.

EDIT 9 Feb: I'm not reassured with support's comments that everything I have said is true. Also not reassured by the fact that BOTH the old and new version of the app seem to be pushing data into my system - they did not tell me they'd switched the old version back on (glad they did, still seems to work fine) nor do I understand why the new version is still pushing data through - thankfully I had used the "hold for review" setting so nothing bad has flowed through.

MESSAGE TO SUPPORT: Explain the above and can you tell me why I was switched back to the old version without being told (it works, please leave it flowing!)? Also can I rely on data flowing through and how long for? Will the massive omissions and actual testing happen before you roll out the new version?

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EDIT 8 Feb: I asked to be switched back to the old version and was told this could not be done. I see from other comments it is possible and data has started to flow from the old system but nobody told me. Honestly how are small 2 person companies like mine meant to deal with this nonsense?

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My 5-star review has gone down to 1 since the move to the new app.

It absolutely does not work. The way it is meant to work, from conversations with their "support" is totally different to the old way and cannot even cope with posting different payment methods into different accounts so they can be reconciled.

I was lucky - I set my system to not auto post the transactions.

Honestly an utter sh*t-show. Whatever imbecile forced this disaster on thousands of merchants with no warning should lose their job.

I shall no doubt be forced to move to a paid for app by another company.

Just roll it back, YOUR APP IS UTTERLY BROKEN AND CANNOT BE FIXED.

Currently if you logon to their system, it warns you they've managed to duplicate transactions for a 2 week period. Moronic.

Jebran was very helpful and patient, but the issue is with the new version of the app which is missing significant features from the old version. This means Connector is of no value to me as it will not create Sales Receipts in QuickBooks and gives no warning or ability to initiate a re-sync. They should not have forced users to migrate to the new app until it at least replicated the functionality of the old app, hence the 1 star review, no reflection on the agent Jebran.

AVOID! This APP is having connection issues and the development team has been unable to get it corrected since Christmas. It worked flawlessly until mid December and after a Shopify update...this app has not worked as originally installed this summer. They have been working on it for 3 weeks now, still no solution. AVOID until further notice....seriously. We are installing a different APP until they get this corrected. Anvil Brand