QuickBooks Online

Totally broken. Right now I am getting detailed transactions and can't switch to summary sync. Essentially this spams our quickbooks with every sale rather than sales for the day/week etc. I reached out to Intuit for help and their support people had no idea how to help. I've emailed their support team as well with no responses.

AVOID! This APP is having connection issues and the development team has been unable to get it corrected since Christmas. It worked flawlessly until mid December and after a Shopify update...this app has not worked as originally installed this summer. They have been working on it for 3 weeks now, still no solution. AVOID until further notice....seriously. We are installing a different APP until they get this corrected. Anvil Brand

This app is terrible, really bad transition to completely new accounting system. Do not recommend using Quickbooks and we are seriously considering switching if people have recommendations.

We recently installed this for our main store. Tech support started really well, but we soon hit the limits of their or their Bot's capabilities. We, like many stores, have D2C, B2B, and POS customers. The app is not capable of handling all three. You have to choose one which totally messes up your accounting. In today's world, how many stores operate on a single channel? We have tried to escalate the issue and have been given the runaround for two weeks now.

As of January 21, 2026 the app doesn't work, and there is no support available. When you try connecting it to Shopify it says: Something went wrong. Try again later. I contacted support 24 hours ago, and there is no any kind of reply. Looking at 1-star reviews, most of them are from the last few months. It looks like the app currently is unusable, with no support. I wish a reputable company like Intuit would provide better support for such a BASIC piece of functionality to their Quickbooks clients.

After using the app for approximately three hours, we were charged for a full month. When we requested a refund, customer support was extremely slow to respond, and after nearly an hour of waiting, our request for a refund of the trial period was declined.

Wen requested a review before he fixed my issue the new connector update is horrible and it still isn't' working correctly. I've been in the support queue twice for hours with no help. The integration app does not work anymore since they did the update in January. Horrible product and customer service.

The new forced migration to the new connector is completely broken and does not work causing hours of additional work cleaning up the mess it creates. The new app was rolled out with nearly none of the functionality of the historical connector (which worked nearly flawless for years). Now we are spending hours each week manually making adjustments to transactions not properly synced with the new application.

I want to second the one star reviews of the past few weeks. The new app is non-functional for our business. Our product mapping primary key between Shopify and QBO was the SKU number, but the new app no longer has this feature. Now we have to manually review each Shopify transaction and add the correct product and the correct class. It's not worth spending that much time. I would love to move back to the old integration app.

UPDATE: After working with Jiji, she was able to reactivate the OneSaas integration platform again. I still need to do some work to reenable it, but I appreciate her help a lot through this.

Initial support was great, but once we encountered an area that required real technical support, they fell short. No one took ownership of the problem, and we went round and round in circles with no resolution. They lack a methodology for escalating issues. Therefore, if you have both D2C and B2B customers, their syncing tool cannot differentiate between them and place them in the correct accounts in QuickBooks.