Avis (2 991)
Affiner
-
Par note
This app functioned well for a while, but then I found some of the amounts from sales being pushed to Quickbooks were wrong, and customer service was useless in trying to help me troubleshoot the problem, so I had to spend hours fixing these issues manually. Then, they sent me an email to say I need to update the app within a week (definitely not enough time to give your customers to take action) or sales would no longer be synced. When I contacted customer service to ask specific questions about the update, they were not able to answer them (thanks for only giving us a week to update!) and said I can ignore the email that said action was necessary. I honestly don't know what's happening with this app, but the service has definitely gotten worse over the years and it's just non-stop conflicting information. Better off just going with other accounting software if you're just getting started.
There was a discrepancy between sales showing in Shopify and Quick Books of $13,000. I spent 4 hours talking to employee names Francis and even though he did his best to find a discrepancy, he couldn't. I requested the escalation, and am currently waiting to hear back. I expected more from this app. Discrepancies of this size are not acceptable.
Fantastic customer support from Rom that solved all my problems with the app. It would have been impossible without him. Great app!
UPDATE: they updated the app as January 2025 and nothing is working anymore. I have been waiting for an update from their customer service for 3 weeks and they keep telling me the developers are working on it.
Terrible app and customer service
Was a good app for integrations between MYOB and Shopify. Now with Intuits takeover of OneSaas and their decision to try and remove integration options with their opposition MYOB, they are dropping MYOB support in July. They are refusing to provide support or assistance with changing over to another platform. Frustrating!
Hi Maintrac Group – Our customer champions are happy to help with any questions you might have about your OneSaas syncs when migrating to another integration. With a lot of integration platforms in the market, it is hard for us to recommend specific services that would cater for individual businesses. Please reach out to support@onesaas.com if there is anything we could help you with in regards to your data syncs that could help in finding an alternative service. Chat soon, The OneSaas Team
I would be VERY careful using this app to sync your data from Shopify to QBO. There are things this app does not do and that they will not make you aware of in advance. Point of Sale exchanges as an example are not recorded. If you look in OneSaas the order will show as synced, without issue and no warning yet the exchange is not recorded in QBO leading to inaccurate inventory and financials in QBO. Looking over the product page, and the support page for the app, I could not find even an acknowledgement of the limitation (at the time of writing) showing this limitation. Very disappointing.
I really don't want to give this, as the team themselves are really great and support is generally really good, but the inventory sync is set up wrong.
You should be setting on_hand not available as per the shopify documentation (https://help.shopify.com/en/manual/products/inventory/fundamentals/inventory-states)
https://shopify.dev/docs/api/admin-graphql/latest/mutations/inventorySetQuantities
TERRIBLE app - 'automate your business' - it does not do this at all! The integrations break down every couple of months so you have to continually check its still working. Right now nothing has been integrated for 3 weeks and their idea for a solution is to manually enter every individual invoice wasting so much time and money. I would not recommend this app at all!
I tried to integrate Shopify with QuickBooks, sadly it changes all my Shopify inventory and I had to manually check all items in stock and recorrect the quantities.
Hi Royalclub, thank you for trying out our app and sorry to hear about the inconvenience caused. The app features we advertise specifically states that we'll read stock numbers from your QuickBooks to overwrite Shopify, so if you do not have stock numbers set up in QuickBooks yet, please make sure that you do not enable the optional stock settings in our app. If you need any further help or have additional questions, please do not hesitate to reach out to our Customer Champions via support@onesaas.com.
I think this might be a good application if I can get it loaded properly. Very confusing on boarding, with very little support. I have been trying to chat with someone for support for a couple of weeks now. I will revise my review if they get me going and the program works well.
Horrible! If you use bundles-your inventory between Shopify and Quickbooks will NOT update. Spoke at length with the tech team and they state that they do not have this feature yet. Ridiculous. This is a multi-billion dollar company and they don't even write the software to support users with bundled goods with inventory that is sold via Shopify. Not even worth 1 star. Means have to continuously manually update inventory in QB for accurate info and tax reporting.