QuickBooks Online Global

I did have some issues with the integration because of some duplicate skus on the Shopify end - which I wasn't aware of until of until I made the connection. Customer services was quick to respond and very helpful - thank you Troy

Sherwin did an awesome job helping me fix my order errors when not syncing.
I came in this morning and I had 29 errors that would not sync. They are now synced and will going forward.

As always my experience was the best. The support team goes above and beyond. Today I was assisted by Sherwin. I have been so impressed with this app I wanted to make sure I could install for a new client. Unfortunately I couldn't see it as an offering but Sherwin was very kind and stayed with me until my app was installed.

I'm about to write a critical review of an app which I truly like and for which I have received exceptional service. It is not an understatement to say that I would not be able to operate without this free app from OneSaas syncing the data between Shopify and QuickBooks for me, and when I have asked for help they have always been able to assist me.

Here's why I have deducted a star: As polite and helpful as they are, I don't want to talk to them anymore. I've started submitting tickets for items that could easily be resolved with a quick chat because at the end of an online chat, they ask something along the lines of, "Can you do me a favor?" That is followed by a very specific request for you to write a review AND to use their name (i.e. the name of the tech that assisted you) when you do so. I think they probably get some kind of bonus when their name is mentioned, based on the fact that every one of them asks the same way, but I am not going to review an app every time I get assistance from them. One review should suffice, unless your opinion changes, but I can't mention one tech and not every other who has provided me with the same level of service. Plus I'm usually trying to resolve whatever the problem is while I'm still assisting customers, and I don't need to prolong the interaction.

OneSaas, you should know you have a great team and they have always been polite and professional, but please stop telling them to beg us for a review!

Merci à SHERWIN qui m'accompagné au long de processus. Beaucoup de paramétrages sont possibles. Parfaitement personnalisable.

Dean was very helpful!! A lot of knowledge about about the system. I needed to sync the information from Shopify to QBO and he helped me.

Excellent real time customer service (thanks Dean & Raphael!) and it's the most comprehensive app available. The only one I could find with any customization.

Works perfectly, OneSaas support are helpful. Only limitation that we found annoying was you can't set up a workflow where OneSaas tries to push an order from Shopify to your accounting system (Saasu in our case) as a Tax Invoice first, then if stock is not available (negative value) then it will push it through as a Sale Order. You can only choose either to sync all orders as Tax Invoices or Sale Orders. Then you either have to go into our accounting software and manually change all the orders into Tax Invoices or wait for pre-ordered stock to arrive before OneSaas will push the orders into Saasu as Tax Invoices. Would give 5/5 if this became a feature.

Vincent was awesome and very quick in answering my questions and making sure I was all set and ready to go. Very fast and effiecient.

Wonderful QBO integration! Customer Service was very helpful as well, specifically Sherwin. Highly recommend.