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Support was phenomenal. We were having some difficulty connecting our fourth Shopify Account. And Dean our customer support guru. Helped us remove the errors and get back on track.
Sherwin was Super knowledgeable and friendly! They helped my sink the Shopify Payouts and told me what place to sink them with, and guided me and made sure it was all 100% before sinking. Thank you so much
Gran Solución, y excelente atención por parte de Paul. Resolvió todas nuestras dudas. Y además nos hizo sugerencias muy buenas para mejorar nuestros reportes. Gracias
Had an awesome experience with my representative, Rom, who helped me get my QBO set up today. He was super patient, very knowledgeable, and was responsive to all my questions (as QBO is new for me!). Thanks Rom!
Sherwin quickly and efficiently provided the support required to correctly sync orders and payments from Shopify to QBO. Very fast response time - very helpful !
All of my sales have come up as invoices though i have sales receipt clicked and it says they are all unpaid and overdue though they have all paid in shopify
Hi DownLow Shop,
Thank you for taking the time to contact us. It looks like you will need to map your payment mappings in the app. We have experienced Customer Champions who would love to help you with this, please email them at support@onesaas.com or head to our website www.onesaas.com and you can chat to our Customer Champions online.
Chat soon, The OneSaas Team
ROM was really helpful in setting it up, had it going in 10 minutes
If I could give this zero stars I would. I set this up and configured according to their guide and upon the initial synch it DOUBLED my inventory and did not synch it according to the SKU or Product Name. It created new inventory items in QB for ALL my products using the SKU number as the Product Name and SKU number. They did not help me and said sorry, there's nothing we can do to fix it. BEWARE!
Hi Depeche-Toi,
It’s unfortunate that the initial sync doubled your inventory. We have tried to help understand what enabled the sync to do so whilst on chat with you. As the account is closed – we cannot troubleshoot any further but from what we can gather, the sync was set to match products by product name rather than SKU and to create new products that didn’t match as inventoried items. Our guides show the option for items to be matched by SKU as well as product name and would have been happy to work with you on configuring the workflow so that the inventory is not doubled for your syncs going forward. Again, it is unfortunate that your inventory doubled during your sync and we're happy to go through all sync settings before you sync again if you wanted - we're available to chat live in app or send a quick email to support@onesaas.com
- OneSaas Customer Support
I needed to install QBOG for my second Shopify store but was having problems. Rafael helped me get all set up and even fixed a lingering issue on my first store. Thanks!
Super appli et surtout une aide efficace, pro et rapide par Ben le support qui m'a aidé aujurd'hui ! merci !