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I had some sync issues but Dean was great in helping me solve them.
Thanks
Malcolm
I have facing some sales order import issue from Shopify to Quickbooks apps. I really appreciate assistance from Rafael who able to solve my issue :)
I'm using this app to better track inventory between shopify and Quickbooks so I can run reports. Karol was very knowledgable and helpful in getting me properly set up, as I had issues on my end. She was very patient in narrowing down my issues and got me fixed up! I haven't got to use the app yet, but thought her customer service skills were worth rating!
Still getting to grips with the app but the chat support is very welcomed and helpful - thanks Ben!!
I tried to integrate Shopify with QuickBooks, sadly it changes all my Shopify inventory and I had to manually check all items in stock and recorrect the quantities.
Hi Royalclub, thank you for trying out our app and sorry to hear about the inconvenience caused. The app features we advertise specifically states that we'll read stock numbers from your QuickBooks to overwrite Shopify, so if you do not have stock numbers set up in QuickBooks yet, please make sure that you do not enable the optional stock settings in our app. If you need any further help or have additional questions, please do not hesitate to reach out to our Customer Champions via support@onesaas.com.
Karol helped me so much, im really happy with the app! thanks to Karol i was able to get shopify orders into the qbo platform which was quite difficult if you dont know what youre doing.
Vincent was awesome!! I could not have set up the connection without his help.. He walked me through it and was suer patient.. I have confidence in my QB / Shopify connection and knowing i can reconcile correctly.. :-)
Excellent support from Rom. Took time to look into my issue and recommended an improved way of processing orders through. Thanks for your help!
I was testing the system and needed help resyncing and Rom was great.
However, the app is a bit useless as it does not sync product info from Shopify to QBO. Need it to transfer inventory level and cost to QBO.
Ronnie was wonderful help. He was able to answer my query about synchronisation onto QBO. He was extremely efficient and helpful. This gives me a peace of mind using the app for my business and definitely have alleviated a lot of the stress with the data input. Thank you Ronnie!