QuickBooks Online Global

Sherwin was extremely helpful, quick and knowledgable about helping us get up and running particularly with respect to connecting the shopify and qbo!

The level of service provided was exceptional- way exceeded my expectations

This app works quite well, though I had a bit of a challenge setting up. Sherwin helped me though and I was sorted out in no time - thanks!! I had a few other issues, and Lori helped me; customer service has been great, very quick and genuinely helpful!

The one downside is that inventory doesn't work for me to sync in QBO since QBO's inventory system isn't great, but Shopify tracks it well enough and we do have a specialty product/business, so it usually makes things extra complicated anyways.

Sherwin a été d'une aide exceptionnelle pour la connexion de Shopify et de Quickbooks. Elle comprenait bien mes questions et ses réponses étaient claires.

The app needs some work but the support staff like Vincent, Rom, and many more are a real asset and work hard to make you feel supported and heard.

I just started with this app. Hazel in customer support was a HUGE Help. It takes a little while to figure out what accounts go where; But so far it seems to be working great. I would suggest having an accountant set everything up for you but if you can't, at least support is willing to do all they can to help you.

I am in the process of using this app to connect my business to quickbooks. Ben and Rom were very helpful Customer support people that I chatted with when I needed help, and both were very nice.

Karol Helped me with syncing my QBO to my shopify and helped me through the processed i got all my transactions synced and will also email me after its completely synced 100% satisfaction great CS from One Saas

Troy was an excellent representative and helped me solve my issues! really happy with the service. Thanks Troy.

I have started using this for over 6 months and in the beginning when the integration was under the "old version" , the stability and performance of the app is usually up to the standard with occasional minor glitches where manual work has to be done in Xero.

However, once OneSaaS has moved to a new integration platform in February 2019, the quality of the integration has greatly diminished where it is creating a lot of extra workload and the level of confidence for the app has greatly dropped for me because there have been missing invoices that are not synced into Xero for unknown reasons until you contact support!

In addition, the lead time for support to reply / resolve issues are much longer compared to 3-4 months ago.

Product sync on the new integration is extremely poor, as the mapping of the products are not as customized as before.

The product description on shopify is now being synced into Xero's product description, suspecting this is due to the majority of the users for this integration are pushing for this change so it is now done this way, where it is not suitable for minority users of the integration.

Depending on your actual needs, this app could be useful or devastating to your workflow.

Would still recommend this app as long as it's suitable to your company's workflow

Sherwin from quickbooks was all over getting this setup for me helped setup and sync and made sure it was working to my satisfaction! Great Job! I would recommend asking for him!