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ROM was so super helpful and guided me through all the steps. They were very patient even when I was not understanding ! Thank you
Just installed the App today in Canada. I utilized chat right away to ask for assistance. At first I got David, he was a great help but in my process of uploading Chrome I lost him (my fault). David was awesome and I know he would have helped me. So once back on with Chrome I signed on to chat again. This time I got Lori. She helped me though the whole set up process and was amazing. She was patient and helpful and is getting back to me later with one minor discrepancy in the first upload. I picked this App because it was from Intuit and that made me feel confident. Now after my first and second experience with Support I am very happy that I choose this App. Thank you David and Thank you Lori - keep up the good work. All the Clients really appreciate it!
Since I got going on the App I have been helped by Floribelle and by Troy. They were both very responsive and helped me. I have never had an App before with such exceptional service
Can't say I've found setting up the Connector to be 100% straightforward and still having some issues but Sherwin in Support has been excellent.
Faced an error in syncing data from Shopify to Quickbooks but their customer service was very helpful. Customer service ROM assist me to solved the problem easily and also give a few suggestions on the sync settings. Thank you again for your great service.
Troy did a great job helping me resolve several sync issues today. very pleased with his knowledge.
La rapidité et l'efficacité du chat en ligne est vraiment très appréciée, Sherwin a sû régler mon problème de synchronisation avec Shopify en un temps record, et m'a même référée à du contenu éducatif pouvant m'aider à bien utiliser le logiciel pas à pas. Je recommande vivement!
I had an issue with the connector which was creating invoices and duplicate sales. Ronnie, the support technician, quickly responded to my chat, listened to my issue, and promptly fixed the problem for me. The support provided was excellent, quick, and efficient.
Karol was super helpful with answers to my questions about errors in syncing Shopify to QBO. It's all working nicely now. Thanks!!
I've needed help to make some adjustments and setup some changes to that everything would work out good.
Sherwin, Rom and Karol at the customer service were helpful and precise with the help I received.
I would definitely recommand this app with it's amazing customer service.
Thank you again Sherwin!
Paul was super helpful from the support team