QuickBooks Online

I spent the entire day in support with Angel, who truly lives up to the name. They persevered and were able to piece together a workaround that let me return to the legacy version, which I really appreciate.

Unfortunately, the reason I needed help at all is that what was once a great app has taken a serious step backwards after the forced update.

Please, if you haven’t updated yet, I strongly suggest holding off until these issues are resolved.

I'm a bookkeeper with 4 of my clients using Shopify and more coming. For those having issues with the new connector, I hope you can work you way through the new process, I spoke to two customer service agents today. WEN was helpful and had a good attitude.

New Connector issues: I actually like the new connector, the old one had other issues that were very frustrating and time consuming, we used the 'payout only' option, but the sales were either input with "HST EXEMPT (Purchases)" or "Out of Scope", so we couldn't use the QuickBooks Sales Tax screen properly. We took our time to change all those Sales back to "HST EXEMPT (Sales)", because our clients usually had two to 5 avenues of income and we needed to see the total sales. Then we simply input a journal entry for the sales tax from shopify (the connector did not bring over the taxes).

So, with the new connector, we choose to bring in all sales, turned off product tracking because that information is in Shopify anyways if needed, and then each sale is imported as a sales receipt to Undeposited Funds, matched to each payout to the bank. It can be very quick to verify that all the sales receipts and payouts match, and the whole process is a lot smoother for us.

The hiccup I had today - One of our clients with 4000+ product/service items had nearly 200 products as 'inventory' instead of 'non-inventory', which I did not notice at first. This is where we turned off product tracking, deleted all those sales receipts and payouts, and requested re-sync. The first person I spoke with seemed to believe I was talking about the old connector, or didn't seem to understand the question - I honestly didn't look at the inventory items and neither did they. I spent nearly 2 hours on chat between the two, and although it will take another 3-4 hours for the sync to actually come through, I can say I feel confident with Saasant's syncing capability. We've used the saasant tool Saasant Transactions to move clients between QuickBooks accounts a few times now.

Nick was incredibly helpful and efficient in resolving our Shopify–QuickBooks sync issue with multicurrency. He took the time to understand the problem, explained things clearly, and ensured everything was working correctly before closing the case. Great support experience—thank you, Nick!

I had a great experience with Jasmin from the QBO Connector support team. She was extremely helpful in assisting me with integrating Shopify and QuickBooks Online.

Jasmin guided me step by step, explained everything clearly, and made sure the integration was set up correctly without any confusion. Her support saved me a lot of time and stress.

Highly professional, responsive, and knowledgeable — I truly appreciate her help. Thank you, Jasmin!

Jebran was very helpful and patient, but the issue is with the new version of the app which is missing significant features from the old version. This means Connector is of no value to me as it will not create Sales Receipts in QuickBooks and gives no warning or ability to initiate a re-sync. They should not have forced users to migrate to the new app until it at least replicated the functionality of the old app, hence the 1 star review, no reflection on the agent Jebran.

Totally broken. Right now I am getting detailed transactions and can't switch to summary sync. Essentially this spams our quickbooks with every sale rather than sales for the day/week etc. I reached out to Intuit for help and their support people had no idea how to help. I've emailed their support team as well with no responses.

Jebran was helpful. Unfortunately, it was identified as a new issue and it has been escalated to development team. Initial sync and connection was good but the app requested a resync, and I can't change the settings. Still syncing though.

Working with Francis on the customer support side has been great, as it sounds like they are constantly innovating and adding functionality to handling invoicing versus sales receipts, and was also given recommendations on how to best handle situations for month end close reconciliations.

We recently connected our Shopify with Quickbooks online to ensure seamless sync with the numbers. We however noticed that some transactions were not moving into Quickbooks and reached out to the support team.

We got assigned to Jebran, who was very resourceful, supportive and patient with us as we tried to figure out where the challenge was and automated the sync from their end to ensure this does not happen again.

We appreciate their speedy response and coming through for us through Jebran.

A happy customer this one.

Recently, I attempted to migrate to QuickBooks Online, with this integration being the primary reason for the move. I tried importing data starting from 7/1/25, but the integration does not transfer all transactions into QBO.

For the transactions that do import, the system forces a “Review” on most of them, even though the information is always correct. This results in unnecessary manual work and appears to serve no purpose other than wasting time. There option to bulk confirm transactions does not work, and they are not added automatically.

QuickBooks Online Connector technical support attempted to reset the integration on their end, but it did not resolve the issue. I have also tried purging the company file to reconnect, disconnecting and reconnecting the app, and forcing a resync. None of these steps have resolved the problem.