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OMG, I just experienced the best, most professional, knowledgeable customer service from David! He was quick to understand my question and equally quick to respond with the information I needed. Couldn't ask for more!
I just started using this app. The live chat support is amazing. I dealt with Ronnie and he answered all my questions made my life easier.
Every time I have an issue with my transactions they always help me with answers and how to solve them quickly. Floribelle and all other staff are always helpful! THANK YOU!
Ben, was an awesome help to me. He not only found the answer to my problem quickly, he offered to fix it for me! He saved me a great deal of time.
This app is easy to use and I love that it connects my Shopify and QuickBook accounts so easily. The customer support is also great! I've interacted with Sherwin, who has helped me to resolve any issues and answer questions :)
We had an issue with sales orders from shopify pulling through to Quickbooks and Lori knew exactly what was the issue and resolved it straight away. Thank you and really appreciated.
App supports lots of different configuration settings, from very basic, to more advanced accounting. The setup was straight-forward, however I did hit some upfront configuration/sync errors. QB Connector support proactively reached out to me to help resolve the issues and get the sync working. In only a matter of minutes, Sherwin was able to correct my errors and provide guidance around the connector's features as well as best practices. I strongly recommend hitting the little chat icon when setting up the connector for the first time if you are confused about any of the options.
I am using Quickbooks Online with a POS Shopify and had trouble with syncing the two using the Application QuickBooks Connector which is QuickBooks Online Global on Shopify. I"'ve had some trouble with the syncing and tried the chat to figure it out. Sherwin was my helper and he was amazing. He fixed all my issues! I'm relieved to have the syncing issues gone.
Great service. Many thanks to Sherwin helping me navigate the app for a first time. Very quick to reply and very helpful. And very patient.
I would definitely use the chat feature again.
I have dealt with Sherwin many times as I've incurred syncing errors and Sherwin responds instantly, is kind and courteous and resolves my issues in minutes. That kind of support is really hard to come by these days and makes a huge difference in running my business. Support is really, really important and is outstanding.