Recensioner (2 448)

Helhetsomdöme
4,9
Antal per omdömesnivå
  • 92 % av omdömena har 5 stjärnor
  • 7 % av omdömena har 4 stjärnor
  • 1 % av omdömena har 3 stjärnor
  • 0 % av omdömena har 2 stjärnor
  • 1 % av omdömena har 1 stjärnor
3 juli 2023

Thanks Ronnie for helping with the Sync issue. Very good service and help me to solve the issue quickly. And, please add Parent and Child SKUs or similar functions on QuickBooks. Thank you.

Acebela
Singapore
11 månader användning av appen
Redigerat 24 februari 2023

Best QBO connector I have found. Sometimes it doesn't sync with QBO due to changes in the product info in QBO - but Karol and Rom in support are VERY helpful! Fixed in about 5 minutes!

Westminster Technologies
USA
11 månader användning av appen
14 maj 2020

Initial setup can be challenging if you are not familiar with Syncing Apps.
We reached out to Customer Support and Sherwin did a great job helping us with the initial sync. He worked with us solving all the issues we had. We are now up and syncing. Thanks!!!

Ketoshop Panama
Panama
10 månader användning av appen
Redigerat 20 september 2022

Sherwin helped me through some syncing issues, was fast and very thorough! Thanks for helping me out!

Skcfarmfencing
Kanada
10 månader användning av appen
6 april 2022

Great app to sync orders from Shopify to QBO. The chat feature is really effective, I didn't even have to wait 1 second to get a real person on the chat box helping me. Really helpful customer service, particularly David.

amaella
Storbritannien
10 månader användning av appen
Redigerat 3 juni 2019

EDIT 5/27/19: The refunds issue has been fixed. However, there is still a bit of manual entry as the software is unable to determine if an item was restocked in Shopify, so it defaults to 1) restocking the item if all money was refunded or 2) only returning the money (and not the product) if only a portion was refunded. Still a great interface, but a bit cumbersome if you offer a "money back guarantee" or any instance where the product would be kept when funds are refunded. Still can't say enough about the level of service and follow-through from the team: Hazel, Troy, Vincent, and Marck - they are all amazing!!
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EDIT 4/23/19: While I still think this is a great app, they still have not been able to fix a bug that prevents refunds from posting to QBO. This has prevented 186 transactions and required me to hand key each and every one. I/They have been aware of the issue for 2 months and there is no timeline as to when this will be resolved. I will update this review when it's been fixed.

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Best app on the market - hands down! I tested several for my clients and landed on OneSaas for their seamless automation and easy but robust setup. As an accountant I love all the options they provide (chart of accounts mapping, seamlessly adding new inventory items into QBO, inventory update sync, etc.) as it makes my life a whole lot easier.

The best part; however, is the AMAZING customer support team. I've had a few bumps along the road and they have been there to quickly and efficiently handle every situation I've thrown at them. I think I've spoken with almost the entire support staff, but mostly I've chatted with Troy and Hazel. They are very friendly, knowledgeable, and often go out of their way to ensure everything is handled quickly.

Stop considering and just do it. You won't be sorry.

Maku
USA
10 månader användning av appen
Intuit svarade 14 april 2019

Hi Maku,
Thanks for your great review of OneSaas!
We're thrilled that you rate us the best app on the market!
Our mantra is your success - we automate everything so you can focus on your business.
Troy and Hazel are happy to hear that their help when needed is appreciated and our support team are happy to help out anytime.
If you're interested in having your business success featured on our website and social media send a quick email to marketing@onesaas.com - looking forward to hearing from you.

16 maj 2023

Thanks for Rom sorting sync issue, love this App there are only two things that can improve:
1. Often Sales do not sync to Quickbooks from Shopify because "someone was editing in Quickbooks" as reason
2. Sometimes if there was a change in SKU code after linking, you can not sync but I just contact customer support and they resolve.
Will be good to have the option to re-link products myself this way I can do this on a monthly basis.

MotoGirl Ltd
Storbritannien
10 månader användning av appen
27 november 2019

Karol with chat support was awesome in helping me fix my errors. She made my mistake and correction a lot easier and was very attentive and fast. Great support!

Sparkle City
USA
9 månader användning av appen
6 april 2022

Great app to sync everything to QuickBooks.
Amazing customer support, Dean was really helpful with a few mistakes I made and fixed it super quickly!

Nova Rituals
Kanada
9 månader användning av appen
Redigerat 29 april 2022

The app needs some work but the support staff like Vincent, Rom, and many more are a real asset and work hard to make you feel supported and heard.

Friends of Buford Park & Mt. Pisgah
USA
8 månader användning av appen