Recensioner (2 887)

Helhetsomdöme
4,9
Antal per omdömesnivå
  • 92 % av omdömena har 5 stjärnor
  • 6 % av omdömena har 4 stjärnor
  • 1 % av omdömena har 3 stjärnor
  • 0 % av omdömena har 2 stjärnor
  • 1 % av omdömena har 1 stjärnor
16 september 2024

Support was very helpful - thanks BEN! Unfortunately the integration itself doesn't work for our needs

Wild Lily
Kanada
7 dagar användning av appen
Intuit svarade 17 september 2024

Hi there, thank you for your feedback. We have reviewed your chat interaction with us and will definitely take into consideration your desire to have everything sent through ...

1 januari 2024

QB is not capturing all the sales from Shopify. half of my online sales appear, and sales manually entered from the shopify app do not show up at all. please support, couldn't find anything online.

Gulf Soda Kuwait
Kuwait
Mer än 2 år användning av appen
Intuit svarade 2 januari 2024

Hi there, our team are already in contact with you to try and resolve this issue. In this specific case, it would appear that several products within your QuickBooks might be ...

5 augusti 2022

Ben provided excellent customer service! and I usually get great service from this app. There is however a big problem, the app only updates orders on the initial creation - so if you need to update the order in any way - refund or upsell or any kind of customer service - the change will not flow through to QBO. If the app could update existing orders it would be 5 stars - but missing that ...

2nd Story Goods
USA
5 månader användning av appen
Redigerat 22 november 2023

I was testing the system and needed help resyncing and Rom was great.

However, the app is a bit useless as it does not sync product info from Shopify to QBO. Need it to transfer inventory level and cost to QBO.

Maple Leaf Quilting Company Ltd.
Kanada
5 månader användning av appen
14 juni 2019

The set up process was nice and simple with live chat assistance and useful guides.
The problem is that, what appears to be a core functionality of the app is broken - the orders that are imported do not include any fees. No worries, I contacted the live chat and was told their developers would take a look at it.
I totally understand that bugs can happen.
What's odd, is that I have been waiting ...

Marssos
Storbritannien
2 månader användning av appen
Intuit svarade 16 juni 2019

Hi Marssos, We're sorry you've been experiencing some delay in a solution to your problem. Our support team have reached out to you with a way to get this working. We're ...

12 januari 2021

I really wanted to Like this App, The customer service response times are great. Our issue is the very limited Sales Tax Syncing capacity. Shopify collects sales tax Based on State County and City. However, Onesass Combines them all into one independent Tax item that must be created in QBO to match. So hundreds of tax items must be built in QBO in order to sync.

Badfish SUP
USA
23 dagar användning av appen
Intuit svarade 24 januari 2021

Hi Badfish SUP,
Our support team has reached out letting you know that a QuickBooks Online has an automated tax feature that would help address having to set up sales tax per ...

Redigerat 3 december 2021

Vincent has been helpful and good knowledge. but other team from support are useless. Had another person name Nona , a complete time waste , utterly slow. Re : App it has lots of limitation as one big flaw > you can’t batch edit products. A very simple feature with all similar apps provide but this one. Shopify integration needs a lot more improvements. All products in QB imported are non ...

Budget Beds
Nya Zeeland
17 dagar användning av appen
29 september 2023

Great customer service through the chat feature however the app is clunky. I would expect seamless, instant transactions considering it is owned by Intuit.
Not recommended because it has lots of bugs. I had what support called "unknown errors" and orders that just didn't sync at all without warning or error messages despite the big green checkmark showing everything was working. An app like this ...

Dalla Terra
Kanada
Ungefär 18 timmar användning av appen
Intuit svarade 2 oktober 2023

Hi Dalla Terra, thank you for trying out our app and providing this feedback. We have reviewed your chat interactions with us and we're sorry to say we cannot find any ...

13 april 2021

All of my sales have come up as invoices though i have sales receipt clicked and it says they are all unpaid and overdue though they have all paid in shopify

DownLow Shop
USA
Ungefär en timme användning av appen
Intuit svarade 14 april 2021

Hi DownLow Shop,
Thank you for taking the time to contact us. It looks like you will need to map your payment mappings in the app. We have experienced Customer Champions who ...

18 juli 2020

Only sync 30 days history of orders. Ridiculous limitation which makes using the app mandatory from day one but not when the shop existed for a while.

Gemstech
USA
3 minuter användning av appen
Intuit svarade 18 juli 2020

Hi Gemstec, We offer unlimited historical data on our annual plans - while at the moment we are unable to offer annual plans when purchased via the Shopify store, we can ...