QuickBooks Online Global

Great customer service by Paul, quick to answer and well explained. All orders synced and everything looks ok. thank you

Ben is the BEST support person I have ever had in my life! He was extremely patient, and answered (no joke) 50+ questions I had related to accounting and properly connecting my Shopify to QuickBooks. This guy deserves a raise!!

I was having an issue with an error code on syncing and Rominick was able to solve my issue quickly. Another error came up in the process and Rominick was able to solve that as well!

I needed help configuring this app to my QBO and Ronnie was immediately responsive and took care of the problem....He was clear, concise and helpful. I've found OneSaas to be responsive and easy to use. I also have used it to sync with Squarespace.

ROM did a phenomenal job with Shopify orders sync. It was a great help. I would love to have him again.

Overall app works well. Customer service is exceptional - I had an issue understanding how to reconcile sales with deposits, Sherwin explained how it all worked, what I needed to do to fix it, and went ahead and actually did it for me while we spoke. Excellent work!

Chat service Ronnie is really cool, very helpful. I guess you only need to understand better the app after that, its nice!

Sherwin was very helpful in answering my question - he asked for screenshots and asked questions until he understood exactly my problem. Unfortunately there isn't a solution but he took the time to understand and help.

Sherwin provided me with solutions to all my problems and was so patient and clear. He is one of the best customer service experiences I've ever had

4 Stars for the technical integration, the lack of cost values integration and starting stock values for products means there needs to me a lot of hands on either data entry or duplication of efforts in the creation of products for inventory and tracking purposes. These are two key core data points for both accounting and sales reporting, its a little baffling that QBO hasn't resolved this. The best work around is a process to manually update the entries, or to have the new products updated with a 3rd party app, or forego this part of the integration completely.

5 star rating for customer service. I have been working with Sherwin and they have been very attentive and hands on and helped me with re-configuration of our integrations to Shopify. I would 100% recommend the support team, they now just need to be given the right tools and product features so they don't have to work so hard to help us.