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The apps does have some functionality issues for me but the support is amazing. I worked with Ben who seamlessly helped to fix my issues and get me sorted. He was efficient and thorough
Great customer service by Paul, quick to answer and well explained. All orders synced and everything looks ok. thank you
We used OneSaas to import sales from Shopify to our QBO account and it was a huge help. Customer support in the app is very responsive & helpful. Today I worked with Sherwin who was courteous and capable.
Updated - 7/6/23 - I continue to have wonderful support from the chat representatives. Today I worked with David and my problem was resolved quickly and completely.
Ben is the BEST support person I have ever had in my life! He was extremely patient, and answered (no joke) 50+ questions I had related to accounting and properly connecting my Shopify to QuickBooks. This guy deserves a raise!!
I was having an issue with an error code on syncing and Rominick was able to solve my issue quickly. Another error came up in the process and Rominick was able to solve that as well!
I needed help configuring this app to my QBO and Ronnie was immediately responsive and took care of the problem....He was clear, concise and helpful. I've found OneSaas to be responsive and easy to use. I also have used it to sync with Squarespace.
ROM did a phenomenal job with Shopify orders sync. It was a great help. I would love to have him again.
Great app for syncing stores. It works for Canadian customers selling in USD as well, just takes some time to setup correctly. Sherwin was amazing in helping me get everything up and running, so far so good!
Overall app works well. Customer service is exceptional - I had an issue understanding how to reconcile sales with deposits, Sherwin explained how it all worked, what I needed to do to fix it, and went ahead and actually did it for me while we spoke. Excellent work!
Sherwin provided me with solutions to all my problems and was so patient and clear. He is one of the best customer service experiences I've ever had