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Just downloaded and in the process of testing this app. Chatted with Marck and he helped me with a couple of things and gave me some links to help prepare us to get started.
This is an excellent app. Every connection/integration app we have has issues. This Shopify <> Quickbooks connector app (1) has fewer issues than most and (2) has THE BEST CUSTOMERS SUPPORT I've experienced with any integration ever. The support team (Ben especially) is incredibly helpful. They solve everything extremely quickly and efficiently. I wish all software had support like this.
I recently had an issue with syncing products between Shopify and QuickBooks, and I reached out to Sherwin for assistance. I was pleasantly surprised by how quickly he responded and resolved the issue. Sherwin was incredibly efficient and had the situation sorted out in no time! His prompt and effective support made the whole process smooth and hassle-free. I'm very grateful for his assistance and highly recommend Sherwin for anyone needing help with QuickBooks Online Global. Thanks again, Sherwin!
Excellent service d'implantation avec PAUL! Très à l'écoute de nos besoin et disponible pour mes questions. Malgré la traduction d'anglais à Français, les directives étaient très claires!
I never take the time to write reviews - but I felt obligated to share my experience this time. I received absolutely excellent customer service from the team at OneSaas, specifically Karol.
Karol was patient, hands on, and really took the time to understand the complicated request and find a solution to solve the problem I had.
Thank you!
App is easy to navigate. If you have issues with the import of sales data, make sure to use the Chat feature, as their reps can easily work on it and clear the issues. Karol was super helpful and quick with my request. Glad Intuit purchased OneSaas in 2021, customer services has gotten better!
Karol was great at understanding my issue and helping me through the process. We didn't get it 100% resolved - as it has to be escalated within their developer team, but at least we have a plan of action and know exactly what needs to be done. looking forward to the final help
Just had Paul helping me with connecting OneSaas and then fixing a tonne of errors! he literally took all the stress away. I've been putting off contacting because I was worried it was going to be an impossible task explaining my issue and then trying to get the techy bits done...but Paul to the rescue - all done and sorted within the hour and nothing more to do. Thanks so so much
These guys are always on point anytime I need help or have an issue. They always go out of their way to fix issues immediately. The last call with Karol was awesome, cleared up everything within a few minutes.
I had some syncing issues between QB Online and Shopify. I contact OneSaas via the chat service and Ronnie was able to identify the issue and help me right away. Thank you Ronnie..