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There was an email stating a workflow problem, and being a newbie, I didn't know what that meant exactly. I was able to connect with Quickbook supports, and the customer service agent Ronnie was a tremendous help.
I was under the impression once I added all my tax information, that would be it, however, I had to go to the app and set taxes there as well, which is missing information upon setting up the app integration. As a newbie, this wasn't very clear as to why my transactions were not integrating.
It was really a quick fix.
Also having a customer support agent, Ronnie at midnight after my night job, working on my side job before I relaunch was an incredible surprise. I am super grateful for the support of Ronnie. Ronnie was very patient, informative, and professional and we resolved matters quickly. I even learned from the experience. Bravo! It's a great app, and definitely an asset for business to have that integration.
Dean saved my day! I was lost and he patiently sorted the sync issue then banished it forever. I am thrilled and greatly relieved. Highly recommend OneSass QuickBooks Connector for businesses using Shopify and for the customer service that helps it run so smooth.
Sherwin was amazing, offered good solutions and even offered to perform some updates for us on the spot, at 11PM, perfect score from me!
Great customer service with fast and helpful response from Carol. I really recommend the app for QB users.
Really great tech support and assistance by Rom. Was helped out every step of the way.
Sherwin was very helpful! I had an issue with duplicate invoices and after adding a prefix they still didn't go through. Sherwin made some adjustments and was able to get them all loaded! Saved me so much time! Thanks again!
Today I was assisted by Paul. I have previously been helped by him with other Shopify connections to QBO. He has always been so patient, kind and helpful. His knowledge of this system integration process is just unbelievable and he knows exactly what your requirements are and meets them to a 100% standard. Outstanding Service once again!! Thank you Paul.
Good so far, had trouble trying to sync products & reached out. Quick, easy communications! Ronnie stayed online to wait till I was done before leaving our chat :)
giving positive review based on the assistance of Rom who helped answer all of my integration questions.
I have been using QuickBooks for seven years and have two sites. One is on Shopify, and we use this app to sync with my Shopify store. The chat support is excellent, and today, I chatted with Troy, who knew exactly what my issue was, and we resolved it in no time.
This is why I am still a QuickBooks customer.
Well done troy