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The tax features of this app are not as good as they could be. It seems like a lot of people need 3rd party software to sort this out. It seems like QuickBooks could fix this rather easily. BUT they do have live customer support. BEN explained to me how the tax worked. I spent hours searching online, and he answered all of my questions in 5 minutes. So THAT is a big plus.
This app is saving us lots of time and for any problems or issues , Ben , has been very very helpful.
Very seamless app. I had a small issue to fix when syncing my first order, it was new and unfamiliar for me, but Sherwin took care of it in a matter of minutes. Very happy to have such good customer support. Everything looks good, it automatically syncs and matches my transactions in Quickbooks.
I was able to sync my QBO to shopify with this app. It was a bit of learning curve, but chatting with my bookkeeper, I was able to answer the many questions that QBO required.
The more technically stuff I reached out in the Launch app and was connected to Francis. They were able to help me tweak the app so that that it worked with QBO. I hope this integration QBO and shopify will help my customer's orders.
Francis was very patient, and was able to answer all of my quesions. I am glad for their help.
Excellent app and excellent customer service.
I was looking at my settings and wondering about something and Sherwin actively reached out to me to ask if I needed help (which I did) and he helped me map out all our payment accounts to the correct quickbooks accounts and sorted out a bunch of other minor issues that I had. I definitely love this app and thoroughly recommend!
The integration with Shopify is seamless! Very easy and quick to do and I love how quickly you can start covering your accounting! The support team is fantastic - very responsive, knowledgeable and resolving any questions super fast. Ben was supper helpful. Thank you so much!
I wasn’t too sure how to go about integrating Shopify with QuickBooks Online Global, and honestly, the process felt a bit overwhelming at first. But Ben from the support team made all the difference. He first helped me over email, and then followed up with live chat support to walk me through everything step by step. He was incredibly nice, patient, and genuinely helpful. What started as a scary move from Excel spreadsheets to QuickBooks Online ended up being smooth and much less stressful thanks to his support. Really grateful for the excellent customer service!
Nick was great. I am really impressed with your customer service. I thought I was have to poke around for awhile on my own, but Nick reached out and helped right away. Great job!
Francis the don, made sure all my connections were good, and even helped me do some tests before main sync.. Top notch customer service!
Sherwin did an excellent job! He answered all my questions with patience and professionalism. He took the time to help me connect QuickBooks and Shopify, making sure everything was working properly. I really appreciated his dedication and the time he spent assisting me. Outstanding service!