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Sherwin assisted in getting our new invoices synced to QBO. He knew exactly how to pinpoint the issue and just took a few minutes to explain, sync, and resolve. Thank you Sherwin!
Getting set up was easy and well worth the initial trial period to see if the app is right for you/your business. The thing that gives OneSaas a 5 star rating is the customer service. I had a few sync issues that were slowing us down and kept us from getting the most out of the app. I just spent about 30 minutes chatting with Karol who walked me through the process to get it all set up properly. So helpful and absolutely great to work with. There are many apps out there that do similar things but customer service is king in my eyes. Thanks for all the help Karol!
Needed to reach out to help/support as I had a couple questions on completing the settings. Rafael was so helpful! He answered my questions immediately and was very professional. Would definitely recommend this app.
The customer support from QuickBooks Online International, especially Sherwin and David, has been outstanding. They were quick to respond and extremely knowledgeable, making it easy to navigate the Shopify integration. Their exceptional service adds tremendous value to the overall user experience. Highly recommend!
I'll move this up to 5 stars once I confirm that the issues we had have all been fixed. Dean was great on the chat support and I now have a clear direction to get things working.
Sherwin handled my concerns today very well. Job well done.
Rom was extremely helpful in resolving my issue with the syncing I had with payment fees. He made it easy to understand and guided me throughout the whole process.
I needed help regarding an error (code 6000) - ROM promptly helped me with rapidity and accuracy. It took him just few minutes and all was repaired.
Very good customer service.
Thanks ROM !
The support has been great to get Quickbooks Online and Shopify talking. There is always someone to help out and quick with a fix or a suggestion. Thanks Paul!
David's been helpful! Still having some issues he is trying to work through but he is on top of it and super nice :)
Fantastic support from the agent Rom and features for Shopify integration. They were able to carry over my old transactions.