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Dean in Customer Service is great. Was patient, answered my questions and solved my issues. I would highly recommend.
Sherwin was very helpful in assisting me with the sync transfer of a large amount of data from my Shopify site that hadn't been transferring with the other program I had set up to use! Thanks for the help!
This app has been a time lifesaver! The set up process is easy and, if you errors occur, the on-line chat team, specifically Dean, can easily and seamlessly help you fix the issues quickly.
Vincent was very helpful in assisting us to solve our syncing issues between Shopify and Quickbooks. He is very knowledgeable, patient and thorough in his work.
Messed things up while synching my quick books account with Shopify, but Karol from support helped me out super fast (not even taken 10 mins) and got everything sorted and made it running.
She was very supportive, attention to detail, on top of everything, double checked with me all configurations just before she proceeded, and overall very impressive.
Thank you Karol
clarisse helped me with the problem I had. He was very helpful. It was solved very quick and smooth. I'm very happy he helped me with my problem,
We love the Quickbook Connector (previously called OneSaas) app the best to connect Shopify sales with an accounting software. That was why we had no choice by to quit Xero and moved to Quickbook Online to keep working with OneSaas. The sync is 98% foolproof. Some that we had issues with were caused by us editing the transactions retrospectively. No double sync. Fees are properly recorded. Great help from Ronnie today in helping us sync older transactions.
If I could give this app less than 1 star I would. I have never spent so many hours on Support Chat as I have with this app. Not only is 90% of their support team completely unhelpful they will use any excuse to not have the problem be their app. I highly recommend NOT using this app!
Hi there, We're sorry for the experience you've had. We've taken on your feedback and will make an effort in improving set up and guidance. Our team have reached out in case you need any assistance. If you have any further questions, please email our support team at support@onesaas.com and we'll be happy to help.
- OneSaas Customer Champions
Amazing customer service. I had to use live chat help and BEN was there immediately and solved my issue so quickly. I was so happy.
Vincent was amazing to deal with! Super helpful and quick. Made my quickbooks & shopify work perfect together! Thank you!!