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The app does what it's suppose to do. It takes a moment to set everything up. Both Karol and Rafael on the live chat were very helpful. The only annoying thing is that it cannot sync transactions more than a few months old.
Ronnie was quick to response and answered all my questions. Hope my feedback regarding void sync will be added soon. Thanks a lot!
Thanks to Ronnie for helping us to solve the problem. We are very happy for the customer service
Update April 4th 2023:
Another chat today for some synch issues with Dean (Quick Books Synch software) and as always, things were explained and solved very professional- really good support!
Before:
Installation and activation was very smooth. There were naturally still some options I could not figure out on how to get certain Quickbooks settings done so that I can adjust the synch software that everything works. But klicking the "Chat" optoin in the App, I experienced a quick and profound person to help me straight out with all questions. BEN could write me all the anwers I need and even send me screen shots on how things should look that the sync is working smooth and complete. So after about 15mins chat, all was good, thanks for this nice and good human support.
J’ai reçu un excellent service de la part de TROY de OneSaaS pour QuickBooks. Il m’a aider à résoudre des erreurs de synchronisation. Vraiment super
I had an issue that required some assistance. Sherwin answered my questions and actually fixed the problem for me. I only had to say what was wrong. Amazing service! The product works well because of that!
OneSaaS (Karol especially) are awesome, honestly support helped me get 3x stores connected to quickbooks over the course of 2 hours with no issue. Super helpful and guided me through, syncing payment methods before loading in payments. can't recommend enough this enough.
The app is great. Works well. When I ran into trouble Sherwin was able to help me quickly and professionally. Thank you
Outstanding support by Ronnie from the QB team in helping us install QB Connector; thank you much! Definitely recommended.
7/1/21 - Had another issue (Self created) again.... Worked with Dean and man, I tell you what, these guys are AMAZING. Super quick response time got right to the issue and helped me with a fix. What an amazing team, thank you for making it so painless!!!! I am using this app to integrate my existing QBO system to my new shopify store. Had some hurdles (self created) that I needed some assistance with. I used the chat support in the app and spoke to Rafael. He was more than accommodating, and helped me understand the process that I had to go through to get things to work correctly. Very helpful! Good support and customer service is most important to me when I am having issues. OneSaas has been there to help.