QuickBooks Online Global , 2,323 reviews

Overall rating
4.9
Counts per rating level
  • 91% of ratings are 5 stars
    2.1K
  • 7% of ratings are 4 stars
    157
  • 1% of ratings are 3 stars
    13
  • 0% of ratings are 2 stars
    9
  • 1% of ratings are 1 stars
    21
What merchants think

Feedback submitted

Merchants appreciate this app for its automatic data syncing between Shopify and QuickBooks Online, reducing manual data entry and saving time. It's user-friendly and ideal for small businesses. The app's performance is reliable and the customer service is exceptional, with the support team often going above and beyond. The chat feature is also valued for providing quick help. Additionally, the app is free, making it even more attractive for small businesses.

January 30, 2020

If I could give this zero stars I would. I set this up and configured according to their guide and upon the initial synch it DOUBLED my inventory and did not synch it according to the SKU or Product Name. It created new inventory items in QB for ALL my products using the SKU number as the Product Name and SKU number. They did not help me and said sorry, there's nothing we can do to fix it. BEWARE!

Depeche-Toi
United States
About 1 hour using the app
Intuit replied February 2, 2020

Hi Depeche-Toi,
It’s unfortunate that the initial sync doubled your inventory. We have tried to help understand what enabled the sync to do so whilst on chat with you. As the account is closed – we cannot troubleshoot any further but from what we can gather, the sync was set to match products by product name rather than SKU and to create new products that didn’t match as inventoried items. Our guides show the option for items to be matched by SKU as well as product name and would have been happy to work with you on configuring the workflow so that the inventory is not doubled for your syncs going forward. Again, it is unfortunate that your inventory doubled during your sync and we're happy to go through all sync settings before you sync again if you wanted - we're available to chat live in app or send a quick email to support@onesaas.com
- OneSaas Customer Support

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