QuickBooks Online Global , 1,720 reviews

Overall rating
Counts per rating level
  • 91% of ratings are 5 stars
  • 7% of ratings are 4 stars
  • 1% of ratings are 3 stars
  • 0% of ratings are 2 stars
  • 1% of ratings are 1 stars
March 8, 2022

Horrible! If you use bundles-your inventory between Shopify and Quickbooks will NOT update. Spoke at length with the tech team and they state that they do not have this feature yet. Ridiculous. This is a multi-billion dollar company and they don't even write the software to support users with bundled goods with inventory that is sold via Shopify. Not even worth 1 star. Means have to continuously manually update inventory in QB for accurate info and tax reporting.

United States
Time spent using app: 4 months
March 2, 2022

Doesn't work for Shopify stores accepting multiple currencies via Shopify Payments, the integration wants to charge fees in the wrong currency. Response from Onesaas was we should look elsewhere, no hope of it being fixed. I wrongly assumed an app supported directly by Intuit would at least work on a basic level. But just like their eBay integration, this Shopify integration has some fundamental flaws.

MagCAD Designs
United Kingdom
Time spent using app: 2 days
January 29, 2022

WARNING - The "sync" wiped out the entire shopify inventory, even though there were no products in QBO. This is the worst app i have encountered for shopify, there should be no update to shopify inventory is QBO has nothing!!

Lasting Impressions Gifts (LIG)
Time spent using app: 1 day
December 26, 2021

Simply does not work. Incredible that a native app by QuickBooks fails to connect to QuickBooks, i tried 2 days not a single invoice or a costumer was imported.

RonTomson WS
United States
Time spent using app: 1 day
December 1, 2021

I tried to integrate Shopify with QuickBooks, sadly it changes all my Shopify inventory and I had to manually check all items in stock and recorrect the quantities.

Time spent using app: 5 months
Intuit replied December 1, 2021

Hi Royalclub, thank you for trying out our app and sorry to hear about the inconvenience caused. The app features we advertise specifically states that we'll read stock numbers from your QuickBooks to overwrite Shopify, so if you do not have stock numbers set up in QuickBooks yet, please make sure that you do not enable the optional stock settings in our app. If you need any further help or have additional questions, please do not hesitate to reach out to our Customer Champions via support@onesaas.com.

April 13, 2021

Was a good app for integrations between MYOB and Shopify. Now with Intuits takeover of OneSaas and their decision to try and remove integration options with their opposition MYOB, they are dropping MYOB support in July. They are refusing to provide support or assistance with changing over to another platform. Frustrating!

Maintrac Group
New Zealand
Time spent using app: Over 5 years
Intuit replied April 14, 2021

Hi Maintrac Group – Our customer champions are happy to help with any questions you might have about your OneSaas syncs when migrating to another integration. With a lot of integration platforms in the market, it is hard for us to recommend specific services that would cater for individual businesses. Please reach out to support@onesaas.com if there is anything we could help you with in regards to your data syncs that could help in finding an alternative service. Chat soon, The OneSaas Team

March 15, 2021

If I could give this app less than 1 star I would. I have never spent so many hours on Support Chat as I have with this app. Not only is 90% of their support team completely unhelpful they will use any excuse to not have the problem be their app. I highly recommend NOT using this app!

Sage Distribution
Time spent using app: About 2 years
Intuit replied March 16, 2021

Hi there, We're sorry for the experience you've had. We've taken on your feedback and will make an effort in improving set up and guidance. Our team have reached out in case you need any assistance. If you have any further questions, please email our support team at support@onesaas.com and we'll be happy to help.
- OneSaas Customer Champions

March 10, 2021

Didn't sync sales receipts (which is the only thing I care about today) and synced products not using the name field and populating the income category with a cost of goods category. Complete waste of a whole work day.

The Honey Exchange
United States
Time spent using app: About 2 hours
Intuit replied March 10, 2021

Hi The Honey Exchange, Thank you for your comment. The issues you are describing sounds like you may have mis-configured the app settings and should be easily fixed with a few tweaks. Our experienced customer champions have reached out to you, and will be more than happy to help you get set up, simply email us at support@onesaas.com

June 12, 2020

I installed this app with high hopes. I setup the app and tried to sync my shopify and quickbooks inventory according to the instructions given in this app. I spent a day fixing the names in both platforms. But when I finally synced it, I had duplicate of of my inventory in QBO. It is a big mess which I can't even solve. Quickbooks doesn't allow merging of two inventory items, nor can I delete my inventory.

I followed their instructions VERY clearly and now am stuck with an irreversible problem. This is very very frustrating.

Gears For Ears
Time spent using app: Over 2 years
Intuit replied June 17, 2020

Hi Gears For Ears,
It is unfortunate that your sync created duplicate inventory and can understand the frustration. Our team have reached out to clarify that our system offers the option to match with QuickBooks SKU or Name fields. For QuickBooks Online, the NAME field is mandatory and unique unlike the SKU field which can be optional. As a result, our integration offers the capability to match Shopify SKU with QuickBooks Online NAME field which can prevent this duplication.
We’re grateful for your feedback and are working on some UI improvements in reducing the confusion you’ve outlined.
Our team are always available for chat when in app or our website and you can email them any questions at support@onesaas.com – We’re happy to help with any questions you’re unsure of before you start syncing.
Best regards,
The OneSaas team

Edited August 30, 2022

I would be VERY careful using this app to sync your data from Shopify to QBO. There are things this app does not do and that they will not make you aware of in advance. Point of Sale exchanges as an example are not recorded. If you look in OneSaas the order will show as synced, without issue and no warning yet the exchange is not recorded in QBO leading to inaccurate inventory and financials in QBO. Looking over the product page, and the support page for the app, I could not find even an acknowledgement of the limitation (at the time of writing) showing this limitation. Very disappointing.

Control the 'T' Sports
Time spent using app: About 3 years