QuickBooks Online

Intuit forced a migration from the legacy Shopify connector to this new sync, and it is completely broken.

Instead of posting sales properly, it routes every Shopify order into the Banking Feed, requiring manual acceptance one by one. Worse, none of the transactions can be accepted. Every attempt fails with a generic “Something isn’t working” error. Refreshing, reconnecting, or remapping does nothing.

This is not user error. It is a backend failure shipped to production with no rollback option. Once migrated, you are stuck unless you fully disconnect and move to a paid third party app.

The result is
-sales stop posting to QuickBooks
-books silently fall out of sync
-accountants waste hours troubleshooting something that cannot be fixed
-businesses are forced into paid tools just to restore basic functionality

This app should not be live. If you rely on Shopify to QuickBooks syncing, do not install this.

Not only has the app been the best app for connecting qbo with our 2 store platforms, Shopify and WooCommerce. But the customer service team, especially Francis, who I always ask for fixes the issue promptly and always gets everything back up and running smoothly while we are chatting on live chat, I don't ever have to wait a day or two its done live right away.

The new forced migration to the new connector is completely broken and does not work causing hours of additional work cleaning up the mess it creates. The new app was rolled out with nearly none of the functionality of the historical connector (which worked nearly flawless for years). Now we are spending hours each week manually making adjustments to transactions not properly synced with the new application.