QuickBooks Online

Syncing works fine with US orders, but any shopify order in a foreign currency will send incorrect price data.

This review is about the product itself, not the customer service I received.

As someone who has worked with much more complex accounting software, I find QuickBooks Online surprisingly confusing for what is supposed to be a simple accounting program.

I was notified that the old Shopify integration was no longer supported and that I needed to move to the new integration. To do that, I had to disconnect the existing Shopify connection before connecting to the new platform. Unfortunately, once I disconnected it, I discovered I couldn't complete the new connection because of an issue with my account.

Now I'm left with no Shopify integration at all. My old connection is gone, I can't connect to the new one, and I'm waiting for the development team to contact me with no estimated timeframe for a resolution. That leaves me wondering: what am I supposed to do in the meantime? My business depends on this integration, and having no timeline or temporary solution is incredibly frustrating.

Ruth was helpful throughout the process and did everything she could to escalate my case to the development team. This review isn't a reflection of her service—it's a reflection of the product and the experience of being left without a critical business integration.

The product needs work, as does the self-serve documentation. Support seems understaffed and it took an hour to get to the top of the queue. Francis was helpful toward troubleshooting my onboarding issues, but some of those issues couldn't be resolved via the current product they've shipped. I'll have to rebuild the workflows I'd established on the legacy version of this app.