Qstomizer ‑ Custom products , 296 則評價

This app freezes while customer is designing making it impossible for them to advance to actually making a purchase and customer support is nonexistent.

Ramon was a big help, letting me use my own art to be customized verses using a blanket canvas. It took a few times for me to use the app but after I got started I was good to go. This app has a lot of functions and many options.

Company is operating from Spain and is on Mediterranean time. Very poor support, sometimes non-existent for days. Ultimately, we had to uninstall and find another app.

Product could be great, except it needs more attention to detail.

If I create a collage and have customers upload images only in specific areas that I assign, they can only crop the picture, they aren't able to resize.

Also, sometimes depending on the picture size, the image uploads sideways. And there is no way to rotate the image once its uploaded to a collage. This is not good for a non-computer savvy customer.

Customer support was great right up until I brought up this issue, I even sent snapshots of the problem but was ignored for about a week.

It was only when I asked if my email was ever going to be answered that I got a response right away.

Reply said these issues were going to be fixed but did not specify when.

Update: I will explain why I am giving 3 stars.

Star removed because there is no way to rotate image once it's placed in collage area. If a non-computer savvy customer uploads image how are they going to be able to make the collage image upright?

Star removed because I didn't get a response in timely manner, and would probably have never gotten a response if I hadn't emailed again.

This is my review, not saying it's a bad product, I was very impressed by it and a lot better than most. If the customer support had been there it would've gotten 4 stars.

Really difficult to use. It's not intuitive to do simple tasks.

So bad, You can not try it, when you pay to use it, it happens a lot of bugs, disappointed.