Qstomizer ‑ Custom products , 295 reviews

Overall rating
4.9
Counts per rating level
  • 94% of ratings are 5 stars
    277
  • 2% of ratings are 4 stars
    5
  • 1% of ratings are 3 stars
    2
  • 0% of ratings are 2 stars
    1
  • 3% of ratings are 1 stars
    10
What merchants think

Feedback submitted

Merchants highly recommend this app for its user-friendly interface and extensive customization options. They praise its performance, speed, and easy setup, and credit it with boosting sales and enhancing customer experience. The support team is noted for their exceptional service and quick issue resolution. Merchants appreciate the flat monthly fee but suggest improvements in discount flexibility and file handling.

September 28, 2017

Ramon was super helpful with us on trying to get this set up. However we've chosen to cancel due to the fact it doesn't quite have all the design features we are needing to make our products look the way they do when designed by us. It is probably a great app for some, it just wasn't a good fit for us.

Design House Creatives
United States
About 2 months using the app
Edited November 5, 2016

Product could be great, except it needs more attention to detail.

If I create a collage and have customers upload images only in specific areas that I assign, they can only crop the picture, they aren't able to resize.

Also, sometimes depending on the picture size, the image uploads sideways. And there is no way to rotate the image once its uploaded to a collage. This is not good for a non-computer savvy customer.

Customer support was great right up until I brought up this issue, I even sent snapshots of the problem but was ignored for about a week.

It was only when I asked if my email was ever going to be answered that I got a response right away.

Reply said these issues were going to be fixed but did not specify when.

Update: I will explain why I am giving 3 stars.

Star removed because there is no way to rotate image once it's placed in collage area. If a non-computer savvy customer uploads image how are they going to be able to make the collage image upright?

Star removed because I didn't get a response in timely manner, and would probably have never gotten a response if I hadn't emailed again.

This is my review, not saying it's a bad product, I was very impressed by it and a lot better than most. If the customer support had been there it would've gotten 4 stars.

Catchy Cases
United States
5 days using the app
1
1