Qtraq allows merchants to provide better package delivery service by automatically engaging with customers upon package delays and arrivals. If the system tracks a delay in expected delivery time, it automatically sends an email with a compensation code-coupon, reducing customer's tension and frustration. When packages arrive to their destiny, Qtraq automatically engages with the customers, suggesting they provide feedback, reviews, and share in social media - improving the merchant's relationship with the customer. The application is easily installed in 1-click, and is fully automated requiring no human intervention. A 2-minute setup is required to define delivery timetables, format compensation email and delivery email.